Kudos0

Phoning customer service

Posted: 21-Apr-2022 | 1:54PM · 4 Replies ·

I called a number I found on Norton's website for customer service.  1-800-754-6034.  I know that was the number listed and I know I dialed it correctly.  But suddenly I was getting marketing questions for medicare insurance, car service, and several others.  The pitch was made and I was told to hit 1 for more info or #.  If I hit # another ad started.  I bailed and went to chat but when she asked for my email address I asked her if that was typical experience for someone calling customer service.  I got a weird reply to that and bailed on the chat also.  Is getting those marketing offers really what happens when calling customer service or did I just enter some sort of twilight zone?

Replies

Kudos1 Stats

Re: Phoning customer service

Posted: 21-Apr-2022 | 2:23PM · Edited: 21-Apr-2022 | 2:29PM · Permalink

mcr2:
I called a number I found on Norton's website for customer service.  1-800-754-6034. 

Did you call 1-800-754-6034 OR 1-800-745-6034?

What is your geo-location? United States? 

Kudos0

Re: Phoning customer service

Posted: 21-Apr-2022 | 4:21PM · Permalink

Good grief.  I did dial 754 instead of 745.  Thanks for clearing that up.

Kudos0

Re: Phoning customer service

Posted: 21-Apr-2022 | 4:27PM · Permalink

Thanks

Kudos0

Re: Phoning customer service

Posted: 22-Apr-2022 | 6:02AM · Permalink

I found this thread to be interesting and entertaining. 

Good detective work by bjm_  for sure.

A simple error that caused much confusion as to whether Norton support was out there in the twilight zone.

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