• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

A plea for Forum Etiquette.

Hello everyone...

I'm a bit concerned about recent forum activity which might not be appropriate and fair to all members.

I have been noticing that many new members are just "jumping in" to new threads and suggesting radical measures to problems which should, IMO, be addressed a bit more carefully. For example, I was working with a new member when another new (aggressive) forum member begins to essentially "hijack" the thread offering a much different approach to a solution. If a Guru did it or another advanced member, I would gladly accept the interjection but in this case it was just a new poster offering ideas and links to outside sources and programs in a vain attempt to remediate a problem.

IMHO, there needs to be a bit more control over these new members (I was one once! ) and feel that the best way to do that is to have them, as an amended part of the registration process, read and agree to new rules of Forum Etiquette, just as they do the Terms of Service and Participation Guidelines. There are many new members which are polite, courteous and offer good information, while yielding to a senior member and conversely others that are "chest beaters" just looking to strut their knowledge, for post counts, kudos, ranking or a combination of the three.

Perhaps a Sticky Post in this thread should be created by a Guru or Symantec Employee  to help "direct" these people when required.

What are your opinions?

Respectfully,

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."

Replies

Kudos0

Re: A plea for Forum Etiquette.

Hello everyone...

I'm a bit concerned about recent forum activity which might not be appropriate and fair to all members.

I have been noticing that many new members are just "jumping in" to new threads and suggesting radical measures to problems which should, IMO, be addressed a bit more carefully. For example, I was working with a new member when another new (aggressive) forum member begins to essentially "hijack" the thread offering a much different approach to a solution. If a Guru did it or another advanced member, I would gladly accept the interjection but in this case it was just a new poster offering ideas and links to outside sources and programs in a vain attempt to remediate a problem.

IMHO, there needs to be a bit more control over these new members (I was one once! ) and feel that the best way to do that is to have them, as an amended part of the registration process, read and agree to new rules of Forum Etiquette, just as they do the Terms of Service and Participation Guidelines. There are many new members which are polite, courteous and offer good information, while yielding to a senior member and conversely others that are "chest beaters" just looking to strut their knowledge, for post counts, kudos, ranking or a combination of the three.

Perhaps a Sticky Post in this thread should be created by a Guru or Symantec Employee  to help "direct" these people when required.

What are your opinions?

Respectfully,

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."
Kudos0

Re: A plea for Forum Etiquette.

There is nothing wrong with someone else suggesting something. Maybe someone knows things you dont. Just because someone is a Guru does not nessarily mean the are the smartest people in the forum. Most questions in here go unanswered for days. A Symantec employee should step up instead of members always needing to help other members. Like most forums this is an open forum so people are allowed to post as they feel. As long it is within the guidelines. No one knows everything and we can all learn from each other. Just because a member has 500+ posts and another member has less then 10 does not mean that the one with less then 10 cannot post a reply which may have not yet been suggested. As long as new members are not troll then I see no harm in it. Seems as though someone's pride might be hurt when a newbie joins and sovles a problem that a long time member cannot. 

If you are referring to me helping out with port forwarding a thread then take that up with me please. I provided infomation which no one else, including yourself provided. Turning off a hardware firewall was not the right answer when the user can leave it on and just port forward there router. That is a safer alternative. Sorry if I stepped on your toes but I beleive I brought up valubale information. I also took the time to link the user to a guide for his router. If the guide was too much then he can download the free tool I also linked to. 

Kudos0

Re: A plea for Forum Etiquette.

@ Atomic_Blast,

I understand where you are coming from and just food for thought - not all "new members" are posting here for the first time.

Kudos1 Stats

Re: A plea for Forum Etiquette.

Into neutral corners

BOTH of you.

It might be best if both of you took a short break a few deep breathes and shook hands.

Then politely go about helping users. Who knows more, I haven't a clue

I can only hope that the best possible information will be posted by an individual or a combination thereof so that the user with the question or problem is provided with the safest, most efficient way to solve the problem.

If that doesn't happen we all lose!

[off rant]

[off soap box]

Dick Win 10x64 current current NSBU
Kudos0

Re: A plea for Forum Etiquette.

Well said dickevans. 

Kudos0

Re: A plea for Forum Etiquette.

Hi all:

Wow! My post was strictly one of opinion and did not implicate anyone specific.

I was just overseeing what I felt was a recent trend on the forum and wanted to make some suggestions for the good of it.

Actually, I was a bit surprised concerning the above posts. Everyone is entitled to both their personal and technical opinions; such is the nature of an open forum. However, there are ways of posting that invite useful comment and solutions and those which one could consider to be quite the opposite.

When I was not a member of this forum in the way past, but at times perused it, I noticed that things were under better control, especially from various members pitching wild solutions to Malware and perhaps endangering the welfare of an less experienced forum member. I just think that there should be a better way for us to better control some of these questions and answers which are being tabled by new people. I also agree with GDITech's post that Symantec itself should take a more active role just as they do in telephone or chat support but in this forum venue.

Just my rant.

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."
Kudos0

Re: A plea for Forum Etiquette.

Hi.

Here is a prime example to substantiate my claim...

http://community.norton.com/t5/Norton-Internet-Security-Norton/Third-Party-Firewall-Rules-Needed-For-NAV-2012/td-p/629765

Kind of sad.

Atomic Blast :(

"Every day is just another increment on the bell curve of life."
Kudos0

Re: A plea for Forum Etiquette.

To all who have read this thread...

The above link that I had posted was to a thread that contained "abusive" language.

Please be advised that parts of it were removed by the moderators, so it now does not convey the original verbage.

FWIW.

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."
Kudos0

Re: A plea for Forum Etiquette.

What do you consider abusive? As long as there is no swearing or direct insulting that is not abusive. If simple words offend you then that's your problem. Some people may just blunt.
Accepted Solution
Kudos4 Stats

Re: A plea for Forum Etiquette.

Let's not test the limits on what can be abusive. Keep it friendly, please.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.