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Kudos0

Please close the automatic renewal

Please close the auto renewal subscription. Don’t want.and please refund the amount

Replies

Kudos0

Re: Please close the automatic renewal

Norton Community does not have access to your Norton account, subscription nor payment details. 

Do you want to stop your Norton subscription from automatically renewing?
=> Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328


When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

____________________________________________________________

Do you want to request a refund?  Are you within 60 days of the purchase date?  

Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN


Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

=> Please submit: Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Kudos0

Re: Please close the automatic renewal

Norton Community does not have access to your Norton account, subscription nor payment details. 

Do you want to stop your Norton subscription from automatically renewing?

=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions

=> Please review your Norton account to confirm ... automatic renewal is off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  


BILLING INFORMATION reports:  There is no billing profile saved in your account...with no billing information.

Please post progress:

Kudos0

Re: Please close the automatic renewal

Norton Community does not have access to your Norton account, subscription nor payment details. 

@RUPESH PAUL

Note: Cancellation & Refund Request page is only for products purchased from Norton eStore.

NortonLifeLock Cancellation and Refund Policy
Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party (e.g., app store, service provider, retailer, etc.). Review your offer terms for more information.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

Norton annual and monthly subscription refunds
The instructions to obtain a refund varies depending on how you purchased the plan. Please choose one of the following depending on your purchase:

  • Purchased from Norton.com ›
  • Purchased from a retail store ›
  • Purchased through partners, such as internet service providers and telecom companies ›
  • In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
  • Refunds for Japan ›

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.

Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets. For their activation and use, you need to sign up online and save your billing details in your account. No charges occur before the day you are due to be charged for the subscription renewal. If you don’t wish to renew, cancel the renewal in your account at any time before the day on which you are due to be charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

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