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Kudos0

Please help with Identity Safe

Hi I really need help!  I have put off updating my Norton 360 for this reason, I needed my "Identity Safe" intact and since I bought the original 360 in 2007 I have changed email addresses, and forgot the password that I had the original version registered under.  Anyway, today I renewed.  I think I ended up with 360 version 3.0 but I am not sure - I wanted to keep everything the same because I wanted to keep my Identity safe.  By the way, if it is important, I use IE and just upgraded to their latest version (8 I think).  So anyway, as I am installing my renewed version I notice my "Identity Protection" no longer has my identity safe.  I am really worried it was deleted by the new version of Norton! 

On the previous version, I did run back ups, but I don't think I ever specifically picked the option to back up the Identity Safe.  I hope it did that automatically, and there is some way that I can find my previous version of identity safe.  I don't know what to do.  Is it worth calling a computer technician for help?  Is this something that I can resolve myself?  I am obviously not that great when it comes to computer skills.  I can do something someone "walks me through" but I don't know if there is a walkthrough for this. 

Can someone please let me know if there is a way to restore identity safe on my "renewed" version of Norton 360.  I am so afraid I lost it! 

Thank you - anyone for your help!  And if there is somewhere I should email for help, please let me know the address - I have found it near impossible to find an email address to contact Norton or symantec for help. 

THANK YOU SO MUCH in advance for anything anyone can tell me to hopefully find Identity Safe somewhere on my computer!

Replies

Kudos0

Re: Please help with Identity Safe

How did you do the "update"?
Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Please help with Identity Safe

I updated online by hitting the "renew" button to buy Norton 360 (latest version).  When I go to identitiy safe now, and if I go to "Back up and Restore" and hit the "Restore" button now, it asks me "are you sure you want to replace your existing data" so I have said "No" because I am not sure if it will be replaced with my old identity safe, but I doubt it, since I think it was deleted when I "renewed" my Norton because I had to use a different email address and don't see my previous purchases in my current account.

Any other questions that could help someone help me, I would be happy to answer.

Thanks! 

Kudos0

Re: Please help with Identity Safe

Identity Safe data is stored in an encrypted file on your hard drive not on line.  Your Norton Account is online. 

If you login to the Identity Safe to manage Cards / Log-ins do you see your old data there? 

You should not have to restore anything after doing the "renew". 

Did you download any files and install any new versions of N360?  If you installed over the old version (without uninstalling the old one first) then your data files (Identity Safe, options, etc) are kept intact and loaded into the new version.

Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Please help with Identity Safe

Is there a way to back up the encrypted data to a CD or other media in case of the need to uninstall Norton or do a full recovery?
Kudos0

Re: Please help with Identity Safe

Hi BobWander,

When you uninstall Norton , you have an option called custom un-install which will remove the Norton product but retain the settings, preference and passwords for Identity Safe.

Still you can back up your Identity Safe data for security purposes, data recovery or when you want to transfer it to a new computer.Back up of Identity Safe data can be taken by going to Settings>Identity Protection>Backup Identity Safe Data or from Main Window Identity protection>Manage Identity Protection . You can back up all of your Identity Safe data to the location that you specify with password protected(optional). The backup data file will be stored with .NPM suffix. You can copy the .NPM file to any media, if you want to transfer it to other computers.You can restore your data by going to Settings>Identity Protection>Restore Identity Safe Data. Specify the location of the backup file and give the password if you specified during back up operation. We advise to use password during backup as this option prevents other users from accessing your back up file.

Hope this clarifies .Please get back to us for further queries.

Thanks,

S.Venkat

Message Edited by Venkat on 07-11-2009 01:16 AM

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