Not what you are looking for? Ask the experts!
Please help with Identity Safe
Hi I really need help! I have put off updating my Norton 360 for this reason, I needed my "Identity Safe" intact and since I bought the original 360 in 2007 I have changed email addresses, and forgot the password that I had the original version registered under. Anyway, today I renewed. I think I ended up with 360 version 3.0 but I am not sure - I wanted to keep everything the same because I wanted to keep my Identity safe. By the way, if it is important, I use IE and just upgraded to their latest version (8 I think). So anyway, as I am installing my renewed version I notice my "Identity Protection" no longer has my identity safe. I am really worried it was deleted by the new version of Norton!
On the previous version, I did run back ups, but I don't think I ever specifically picked the option to back up the Identity Safe. I hope it did that automatically, and there is some way that I can find my previous version of identity safe. I don't know what to do. Is it worth calling a computer technician for help? Is this something that I can resolve myself? I am obviously not that great when it comes to computer skills. I can do something someone "walks me through" but I don't know if there is a walkthrough for this.
Can someone please let me know if there is a way to restore identity safe on my "renewed" version of Norton 360. I am so afraid I lost it!
Thank you - anyone for your help! And if there is somewhere I should email for help, please let me know the address - I have found it near impossible to find an email address to contact Norton or symantec for help.
THANK YOU SO MUCH in advance for anything anyone can tell me to hopefully find Identity Safe somewhere on my computer!