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Kudos0

Please Help! No devices or info found on Norton Family! Has not worked today!

I'm at my wits end! Norton Family has not worked via desktop or android today & I have been trying to connect for hours! I homeschool so this is not good! My internet connections are fine & strong. I have dedicated wifi & unlimited data on the phones & Norton Family just keeps acting like it's trying to connect or change settings/rules but does bothing. The devices disappear & reappear randomly & so does the child's profile! I've gotten so many different error messages like no children or devices found, norton family internal error, connection failed, unable to retrieve house rules, unable to retrieve activities, & others! Some screens are actually blank! I've uninstalled/reinstalled & still nothing! PLEASE HELP!

Replies

Kudos0

Re: Please Help! No devices or info found on Norton Family! Has not worked today!

Hi,

The Norton Family service is currently down and you may encounter difficulties in signing in to the Norton Family portal or product.

We appreciate your patience and I will update this thread when the service is up and running.

You can also check https://status.norton.com to find if the service is up and running.

Sorry for the inconvenience caused.

See Alert: https://community.norton.com/en/forums/alert-norton-family-service-down

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Please Help! No devices or info found on Norton Family! Has not worked today!

Thank you for the update.

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