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Kudos0

Please HELP! Norton re-evaluating website too long

Hi,

Recently we have prolonged our use of Norton Secured seal (Order number: 816438385) but when I navigate to https://safeweb.norton.com/report/show?url=tweakbit.com I can see that our website is shown as a threat.

3 weeks ago we deleted all those files from our server, but they are still showing up in the results. It looks like the SafeWeb database has not been updated or reindexed since the first scan. Is there something that can be done about that? The detected files are no longer on our server as of 3 weeks ago.

Your FAQ states:

"Symantec SSL customers benefit from automatic presence of Seal-in-Search for domains which Symantec has vetted. The Norton Secured seal shows up next to secured domain search results in Google, Yahoo! and Bing, enabled for millions of users of Norton 360, Norton Internet Security, Norton SafeWeb, and Symantec SafeSite. Norton SafeWeb Lite is available for FREE at http://safeweb.norton.com "

Also your FAQ states:

"If you feel that your Web site has been given a rating by Norton Safe Web that is inaccurate, you can easily request a re-evaluation following these steps:

  1. Sign in to your Norton Safe Web account.

  2. On the "site dispute" tab, click the "Re-evaluate my site" link next to your Web site name. You can raise your concerns and issues regarding content on your Web site here.

The "site dispute" tab lists any threats detected on your site. You must remove these threats from your site.We process re-evaluation requests in the order in which they are received. As soon as our re-evaluation is complete, we will send you a notification. You can revisit the Norton Safe Web Site report to view the updated rating for your Web site."

Every day all I can see is this message "the re-evaluation is in progress...". This status is already for more than 6 months without changing.

I would really appreciate it if you could help us declassify our website status.

Thanks in advance!

Replies

Kudos1 Stats

Re: Please HELP! Norton re-evaluating website too long

Hello ALabs

I will notify the Safe Web Team and ask them to retest your website.. Please stay tune to this website for a response back later tonight or on Tuesday night. Sorry for the delay.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hi Florence,

Do you have any update for us?

Thanks in advance!

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello ALabs

I will send them another notice.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hi ALabs,

We have manually analyzed the below domain and found it to be malicious. So the rating will remain red in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=tweakbit.com

Cops

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello,

Thanks for analyzing our domain.  We have to disagree with your decision since we don't have any kind of malicious software on our site.  Please specify the reasons or help us get whitelisted asap.

Thank you in advance.

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello Ian2016

Are you ALabs?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello, 

I have replied you in PM. 

Thanks

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello Ian2016

I will ask the Safe Web Team to retest your website since it was cleaned up. Please stay tuned to this website for a response back from the Safe Web Team about tweakbit.com.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Looking forward to. Thank you!

Kudos1 Stats

Re: Please HELP! Norton re-evaluating website too long

Hi Ian2016

We have manually analyzed your site 'tweakbit.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=tweakbit.com

Cops

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Thank you very much!

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello, we have been flagged again. I have already texted you in PM. 

Please get us whitelisted asap.

Thank you!

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello lan

You have a Potentially Unwarnted Application on the website. Please try running the free version of Malwarebytes and see if that will clean it up. Although you have sent a Pm, I will notify the Safe Web Team.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello, 

We are currently working on getting whitelisted by Malwarebytes as well. Our software should not be classified as PUA, it is definitely a false classification. 

We kindly ask you to assist us in getting whitelisted by Norton.

Thanks 

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello lan

I will notify the Safe Web Team. Since it is the weekend where they are located, please stay tuned late Sunday night for a response from the Team.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello, 

Looking forward to the reply. 

Thank you.

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Currently, tweakbit com is offering the following downloads: TweakBit PCSuite (detected as Program.Unwanted.1336 by DrWeb), TweakBit PCSpeedUp (2015) and other products.

I tested PCSpeedUp, it offered the install of TweakBit Driver Updater, and that Updater has been detected as Suspicious.Cloud.9 by NIS. And then, the setup was deleted automatically. Standalone installer (flagged as Program.Unwanted.1336 by drweb) was blocked then removed as well.

One more thing, auslogics com/en/ is the sister site of TB.COM, and Auslogics Disk Defrag had been flagged as riskware due to the use of OpenCandy.

The program ( "Defrag" ) is published by Auslogics Software Pty Ltd, an Australian-based company...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Thanks for notifying us of the detections. We are now making every effort to remove these false positives. 

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello lan

You can whitelist your program by using this link.

https://submit.symantec.com/whitelist/

I will also ask the Safe Web Team about your site.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello Floplot,

The last false positive detection PUA.TweakBitPCSpeedUp  shown at https://safeweb.norton.com/report/show?url=tweakbit.com  is no longer detected. 

Please update the information at https://safeweb.norton.com.

Thank you!

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello ian

Sorry I been referring your name as lan instead of ian. Now my hubby was here, so I asked him to confirm your name and he said it was ian. I will ask the Safe Web Team to re-evaluate your site. Please stay tuned to this thread for a response back from the Safe Web Team within the next couple of nights.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello Floplot,

It seems okay now at https://safeweb.norton.com.

Thank you very much!

Kudos1 Stats

Re: Please HELP! Norton re-evaluating website too long

Hi Ian2016

We have manually analyzed your site 'tweakbit.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=tweakbit.com

Cops

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Thank you!

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Thank you!

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello, 

We have been flagged as malware again https://safeweb.norton.com/report/show?url=tweakbit.com

Please advise and assist us in whitelisting asap.

Thanks

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hello lan

Your site shows a warning. You will still have to clean it up. Here is a link for whitelisting. You will have to go thru that process every time you come out with a new download. Please let me know when you have it cleaned up.

https://submit.symantec.com/whitelist

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hi Floplot,

I have tried for over 2 weeks to get my website Verified. I have placed all 3 codes on my site Uploaded File, Metadata and Keyword. I click Verify, but it keeps saying Verification Failed! Can you help? 

https://safeweb.norton.com/report/show?url=thingstoodo.com

Thanks!

Loui

Kudos0

Re: Please HELP! Norton re-evaluating website too long

Hi Loui

We have manually verified ownership of your website 'thingstoodo.com' and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=thingstoodo.com

Cops

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