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Kudos0

please improve Norton Symantec VirLab

Hi Norton Community.

today i sent an undetected malware to norton from this link ( https://submit.symantec.com/websubmit/retail.cgi )

so since i had a bad experience from before this about Norton virus response ( i have a sample which i submitted it about 14 month ago but still i have not any email but that email which tell me what is my tracking number.. ) anyway, i tried chat support and ask them whats the normal time for analysing a sample in Norton VirLab? well support said  3-4 WEEKS take time ! excuse me ? one sample 3-4 WEEKS ? OMG!  anyway... almost we all know how much this virus response time in Norton Symantec is horrible ! so i'm talking to the Employees and official Norton staffs, what is going on with you guys? do you want keep us safe? do you offer us any services while we paying renew our subscribe ?? or just we can active your software and run a Scan? :)  i cant underestand what are you doing there !!! what is happening in your virus lab  Norton !!!! forget about this 1 sample which i sent today, last year i sent you a pack of 9 samples! still have not any answer :| really? no really ?

maybe you dont know how much your vir lab are slow ! lets give you some examples

some companies which i am aware of their vir lab situation:

DrWeb -  maximum 4 hours

Kaspersky - almost 1 hours

Avira - maximum 3 days

Avast - maximum 2 days

McAfee - maximum 5 days

Trend Micro - maximum 3 days

......  so what is wrong with you guys? why so slow? i'm done with this . i want an official answer from a official person in Norton or Symantec company.

Regards,Parham

Replies

Kudos0

Re: please improve Norton Symantec VirLab

After submitting a file recently I received an automated reply straight away informing me they would "endeavour to respond to all submissions within 2 working days".  I actually received a reply 5 hours after I submitted the file.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: please improve Norton Symantec VirLab

thanks for your reply Krusty.

but its kind of unbelievable for me ! my first submission was 1 year ago ! i still have not any answer even in Spam box :))) you know ! i wait! really wait  for symantec! maybe get right ! but.... ( during last year i tried another submissions... have not any reply for most of them or if i have its after for example 2-3 weeks .. )

my latest submission is for 8 hours ago. i know it will not have any answer too :) except that automate email..

by the way! their own chat support this morning told me their analys usually take 3-4 weeks !!!!! :)

Regards,Parham

Kudos0

Re: please improve Norton Symantec VirLab

why so slow?

800 000 - 1.5 millions dangerous samples per day. Why faster? Without it a lot of work. You have poor knowledge.

In any case, it is none of your job. Let the competent people decide for themselves how they work.

improve

STAR - TOP-powerful organization. Nonsense. 

Kudos0

Re: please improve Norton Symantec VirLab

dear CorvusCorax47

Hi.

even if i have not enough knwledge i know something, and thats it :

3-4 weeks for response to submissions is a loooong time! by the way! this 3-4 weeks i think its just a lie i think! i have samples and tracking number from last year they still have not any answers , whats the point if we send undetected malwares to virlab but they havent enough time to analys them & add them to their database?

Kudos0

Re: please improve Norton Symantec VirLab

any answer from an official source?

Kudos0

Re: please improve Norton Symantec VirLab

still no answer ? :D

Accepted Solution
Kudos0

Re: please improve Norton Symantec VirLab

Hi @mrparham,

Sorry for the delay, we are looking into this submission. I'll update this thread once we get submission status details. Thanks. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: please improve Norton Symantec VirLab

thanks dear Sunil.

i just got results of my 2 submissions after 2-3 days . its great. this is good ! thanks for care about your customers's feedbacks :)

continue in this direction Please.

Regards,Parham

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