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Kudos0

Please just tell me if there is a simple way to reset id safe?

Aka Vault?  I cannot find the instruction on how to do that.

Replies

Kudos0

Re: Please just tell me if there is a simple way to reset id safe?

Someone with sticky fingers hit the keys just as I was saving it.  I have no idea what it is.  I tried to go to Norton site and perhaps get reset but it is not happening.

Perhaps I didn't explain it right.  I want to use my identity safe.  That's the password that got scrambled when tried to set it. I see no option to request that to be reset.  I only see the one to reset the main Norton password.  Help!!

Kudos0

Re: Please just tell me if there is a simple way to reset id safe?

Hi,

While logging into vault,type incorrect password thrice,It will give you an option to Reset your vault.

Note:Once you reset your vault,data will be deleted. Make sure to take backup of identity safe data before resetting.

Thanks,

Senthil

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