Please Provide A Defect Pipeline Route With Reasonable Timetables

Hi, thanks for reading my post.

I've long respected Norton in the security space, but I don't see a way to address my concerns with the software, and honestly I don't know how much longer I'm willing to put up with the numerous defects.  No offense, but as a customer it really feels like no one is listening and there is no way to report anything and expect a response that someone cares and is being assigned work in a timely fashion.

I've encountered problems like:

1. The VPN on mobile does not function on device authentication security, forcing me to give my login credentials to anyone who would use it (absolutely unacceptable)
2. The OSX Norton 360 client does not remember applications that are added to the Allow List when running as a non-root user so I have to re-authorize the same apps MULTIPLE TIMES A DAY (come on, really?)
3. The update process sometimes works, or it doesn't, without clear output to show the state of your updates (it shows output, but it's out of sync with reality)
4. The VPN doesn't have a kill switch or any other method of making sure it's on, and there are times when the dropdown menu bar menu will actually show green when the vpn is off (???)

So far all I see is a forum acting as a black hole for user support with no clear way to address the real problems in the software.  Like, I get that it can be hard to deal with every little detail but the above issues should be major critical high-priority changes, and I don't understand how I'm falling on deaf ears.

So the ask is for somewhere on the forums to be able to get traction on things like this.  Thanks again for reading.