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Kudos1 Stats

Plex Media Server problems

I previously posted the following:

I run a Plex Media Server which is accessed at home via ethernet and wireless on my local network . I have a port forwarding rule set for my computer running the server and Plex indicates that it is fully accessible. The problem is that sometimes connections (at home) cannot be made to the server, which makes Plex then run in "relayed connection" (which is indirect, slow, and limited). Since I sometimes can connect directly, my best guess is that once one local network device connects to the server, the Core router is not allowing any other devices to connect (which then result in crappy relayed connections). Any ideas? Anyone else running a Plex Media Server without such problems?

I thought that I had resolved the problem by allowing insecure connections (in Plex's advanced settings) on my network, but it did not resolve the problem. Upon logging in (although not while running), I frequently lose the connection to the Plex Media Server and, if I am already connecting on another device, I cannot make a direct connection. As I suggested above, it appears that the Core is not allowing multiple simultaneous connections.

Anyone having similar problems and/or found a solution?

Replies

Kudos0

Re: Plex Media Server problems

Same, does anyone at Norton have any ideas for why this is happening?

Kind of annoying really. 

Kudos0

Re: Plex Media Server problems

Kudos0

Re: Plex Media Server problems

Your assumption that I did zero troubleshooting and didn't read the docs is funny. 

Please tell me where in those links it mentions a known issue with Plex Media Server locally. It doesn't. :)

I have also already reached out to Norton (72 hours ago) with ZERO response, hence my question here. 

Please provide constructive feedback not just links to crap I already read. 

Kudos0

Re: Plex Media Server problems

I hear ya'.  

Kudos1 Stats

Re: Plex Media Server problems

Hi,

I have sent you both private messages requesting logs. Please check your inbox when time permits. Thanks.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Plex Media Server problems

For what it's worth, I did not have any problem using Plex with my prior router or the new router which I just purchased (as I likely will return the Core). However, I will set up the Core again in the next few days and send the requested information. If there is a fix (and static IPing is coming), I would be happy to keep my Core.
Kudos1 Stats

Re: Plex Media Server problems

I've got a Plex server running on Core.  Try turning on UPnP just in case.  And if needed, create a Port Forwarding rule for any ports that Plex needs open.  I use a specific port in the Plex Server configuration to allow direct access and had to create these rules on both Core and my cablemodem router.

So, if your cablemodem is also a router but not running in bridge mode, create the same rules there and forward them to Core's WAN IP, which is what your cablemodem router is assigning to Core (you can see this in the Settings -> About screen).

Kudos0

Re: Plex Media Server problems

I have the same problem as the OP when trying to access my plex server via a Roku Ultra.   Only by disabling secure connection could I get a direct connection.   Can someone explain why insecure connection is needed?   And as with the OP's post on 8/28, my old router did not require insecure connections.   Is the Core doing some blocking of encrypted connections between devices on the same network (have something to do with the quarantine feature of separate networks for IoT?).

My Plex server is a Windows 10 PC, and I just have a cable modem (no modem/router combo).

Kudos0

Re: Plex Media Server problems

I submitted my logs as requested but between this problem and no static IP assignments, I will be returning my Core. However, for the benefit of others with the same problem I want to respond.

I've got a Plex server running on Core. Try turning on UPnP just in case. And if needed, create a Port Forwarding rule for any ports that Plex needs open. I use a specific port in the Plex Server configuration to allow direct access and had to create these rules on both Core and my cablemodem router.

My Plex server runs fine... The problem is that the Core will not allow other devices on my local network to connect to it securely and, when I allow insecure connections on the local network, it will only allow one device to connect (i.e. it will not allow simultaneous connections). Just to be clear, I know how to set up/run the server and can (right now) run it with no problems whatsoever on two other routers (my old one and my new one purchased to replace the Core). I have tried with my ISP modem/router in bridge mode and had the exact same problems. I have also tried running off the modem/router with the Core in the DMZ (so two sets of port forwarding rules are not required). I have tried with manual port forwarding on the Core and with UPnP. It doesn't matter... I have the same problems.

Just for reference, my Plex server is a Windows 10 PC with the media on a NAS (both the PC and NAS are connected to the Core via ethernet) and two of the other network devices are connected via ethernet and one wirelessly - all running the Plex app on Roku.
Kudos0

Re: Plex Media Server problems

I am also experiencing the same issue. I set up my Core yesterday. When I received it, I was extremely excited t try it, but now the excitement has faded. I also have 5 IP security cameras setup on the inside and the outside of my house; when viewing them remotely, the performance and viewing quality suck. If I can't get my cameras to work, or get Plex to work the way it does on my old router then I too am sending the Core back. I am willing to accept that the overall network performance is a little slower than the Linksys router I was using before setting up the Core. I am willing to accept it since the Core offers the extra security features that it comes with. However, I am not willing to sacrifice my Plex, especially since it is or main source for TV/Movie entertainment. I am a cord cutter and do not have cable TV service. I also am not willing to sacrifice my ability to monitor my home and watch over my family when I am working at night. Norton support... What do you plan on doing about this issue?

Kudos0

Re: Plex Media Server problems

Hi @blue_avatar, @Mrrosa1221,

Can you please check your inbox? Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Plex Media Server problems

Any update as to when the Plex issue we are all experiencing will be resolved? I disconnected my Core router and went back to my old router and Plex is running like a champ. So far I am disappointed in the Core router. 

Kudos0

Re: Plex Media Server problems

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: Plex Media Server problems

Hey, so some changes must've happened since my original post.   It's hard to track down exactly what, as can be described by my observations below: 

Two Windows 10 machines (one wired desktop, the other wireless 5Ghz laptop) can now both access my Plex server via Web browser directly and securely.   Both machines were using Chrome.

A Macbook Air (also wireless 5Ghz), however, can only connect indirectly (relayed) but also securely.   Also using Chrome.   Same with a third Windows 10 Surface Pro 4 (via wireless 5Ghz).

A iPhone 6S Plus using the Plex App seems to connect directly and securely.

My Roku Ultra can only connect indirectly but securely, Xbox One seems to connect directly but insecurely only (at least the Xbox app is not telling me it is a relayed connection).   Both using wired connection.

Plex Server updated to a new version (I have 1.9.2.4285), did the Core get updated as well?   Hard to figure this is all due to changes from the Plex server side...

Kudos0

Re: Plex Media Server problems

Yes, there was an update both to the app and firmware to version 1.18.

Kudos0

Re: Plex Media Server problems

I previously returned my Core, but as static IPs have been added, I would consider buying another one if the Plex Media Server issue is resolved. However, from blue_avatar's post it sounds like it has not been. Running 2 Roku boxes via ethernet and a Roku TV wirelessly I was able to connect directly, but insecurely, but only on one device. Is anyone else running Plex on multiple Roku devices and able to connect directly (simultaneously) on all of them?
Kudos0

Re: Plex Media Server problems

I just tested with a Roku Ultra and Roku 3, both can play media from my Plex server simultaneously.   Sometimes initially when signing in, they time out claiming a server could not be located, but a retry or two usually finds it.  Both using insecure connections.

Kudos0

Re: Plex Media Server problems

Maybe I was mistaken ... seems like my Windows 10 PCs cannot connect directly - or did something change again, I noticed a firmware update a few days ago?   The Win10 Plex web on Chrome for both show the green lock but now say "Indirect" right below it.   I don't recall seeing that before (it's pretty prominent).   The iPhone 6S app  instead has been saying and still says "Nearby" (green lock).

I'm using insecure connections for the Roku boxes and Xbox One.   Audio is stuttering like crazy on the Xbox One, though not sure if that's a Core issue or Plex issue.

No more timeouts recently though...

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