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Poor Customer Support
I am hoping others are not having this problem. In Nov, I could not back up my data to the cloud. It took Norton support over two weeks to resolve my problem. Numerous times they made commitments to call me back but never did. I spent many hours on the phone and chatting and finally was told to leave my PC on for three days and it will resolve the problem. Also said they would get back to me and again no phone calls. The problem was finally resolved.
It is now Jan 22, 2018 and it has been over ten days and again my backup will not work. Chatted and spoke with them. They took over my PC and still they could not resolve this situation. They referred to tier 2 and for the last 7 days it has been with tier 3 and still not fixed and no call backs. I had to call and they said tier 3 is still trying to figure out the problem.
The only thing I can do is go to other sites and put in my review of their service. Hopefully Consumer Reports will include a survey on antivirus companies. Just wanted to let the community know.