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Kudos0

pop up from Norton telling me my memory is 77 percent used up

Posted: 17-Jun-2022 | 10:31AM · Edited: 17-Jun-2022 | 10:34AM · 4 Replies ·

Recently, I have been getting a pop up window from Norton that my memory is 77 percent used up. It appears to be a totally legitimate popup as it takes me to the subscription.

1. What memory is it referring to?

I have next to nothing on my laptop.  I do not use it for work and occasionally save a document or file. Not a lot of photos or anything else. No music or videos.

The pop up then goes on to show me a utilities clean up which is fairly expensive and offers a one time free usage. Is this really free and should i use it?

Could you tell me what this is about pleae and what does the utilities clean up do? Obviously they are trying to sell this tool which I understand but I do not wish to purchase it but to understand what they are telling me is wrong with the memory. If it is true, what can I do myself?

Thank you.

Labels: My Norton, Popup, Subscription, Windows 10

Replies

Kudos0

Re: pop up from Norton telling me my memory is 77 percent used up

Posted: 17-Jun-2022 | 11:08AM · Edited: 17-Jun-2022 | 11:23AM · Permalink

@annamagnani
Please see your related thread [here]

annamagnani:
Second, why is Norton showing me popups that tell me that my memory is over 90 percent used up?  which memory?  What is that about?

Norton marketing. 

(credit: SendOfJive)

SendOfJive:
I also got that Norton Utilities advertising pop-up recently, saying my RAM was "89% used up" when, actually, my memory use was only 33%.  This issue was reported to Norton.  I was not aware that there was a Norton History event associated with this, but just checked and see that my history shows the same memory warning.  I will pass that along.

https://community.norton.com/en/comment/8529268#comment-8529268 

Maybe, try Special Offer Notifications = Off + Apply

Note: Special Offer Notifications Off does not stop all Norton marketing.
Please review: https://community.norton.com/en/forums/how-do-you-stop-norton-pop-ups

Please turn off Windows Fast Startup. W10 [here] W11 [here] 

https://community.norton.com/en/comment/8530308#comment-8530308
---------------------------------

May be related: False low memory warnings Win 11
https://community.norton.com/en/forums/false-low-memory-warnings-win-11

Kudos0

Re: pop up from Norton telling me my memory is 77 percent used up

Posted: 17-Jun-2022 | 11:49AM · Permalink

As I said i don't want to turn off special offers. I want to understand what the memory issue is.

Kudos0

Re: pop up from Norton telling me my memory is 77 percent used up

Posted: 17-Jun-2022 | 11:53AM · Edited: 17-Jun-2022 | 11:56AM · Permalink

annamagnani:

As I said i don't want to turn off special offers. I want to understand what the memory issue is.

the issue is Norton marketing. 

annamagnani:
Second, why is Norton showing me popups that tell me that my memory is over 90 percent used up?  which memory?  What is that about?

Norton marketing. 

(credit: SendOfJive)

SendOfJive:
I also got that Norton Utilities advertising pop-up recently, saying my RAM was "89% used up" when, actually, my memory use was only 33%.  This issue was reported to Norton.  I was not aware that there was a Norton History event associated with this, but just checked and see that my history shows the same memory warning.  I will pass that along.

https://community.norton.com/en/comment/8529268#comment-8529268 

It is referring to RAM. RAM is where everything you are currently using is stored so the CPU (the central processing unit, sometimes referred to as the processor, think of it as a complex calculator) can quickly access the programs you have open. If you have 10 websites open on Chrome, Firefox, Edge, or any other browser, that program and data live on the RAM, not the storage disk. If your CPU had to access all of this data from the storage disk, your computer would be very, very slow to use. That's why computers take data from the storage disk and load it to RAM, so you have a faster experience.

So, Norton is right about your RAM being almost completely utilized. You have 16GB, which should be fine for web browsing, gaming, and multitasking in the near future. A lot of programs tend to use as much RAM as you give them (web browsers, especially).

If you want to see the amount of RAM your computer is currently using, open Task Manager, click Performance, and click Memory on the left-side pane.

https://community.norton.com/en/comment/8529267#comment-8529267 

Kudos0

Re: pop up from Norton telling me my memory is 77 percent used up

Posted: 17-Jun-2022 | 4:14PM · Permalink

Check Windows Task Manager to see your ACTUAL memory usage.  Disregard the Norton alert.  It is not accurate.

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