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Kudos0

Popups and Devices Questions

Ever since I installed Norton Security, just about every time I open a browser (I use Safari and Chrome), I am always greeted with a popup asking me to install the Safe Search and Password Manager.  The problem is that on both browsers, these are already installed. Yet every day, and multiple times per day occasionally, I see the message telling me to add them.  I click the Add button just see if that will stop them from appearing, but it has not worked to date.  I see no other options to disable these messages either, which is a tad frustrating.

In regards to my account.  When I open Norton on my Mac, it tells me that I have used 9 of my 10 licenses.  Knowing this is incorrect (only installed on 6 devices), I log into my account on the web.  Once there, it only shows me 4 devices being used.  Is this some kind of bug?  What could be causing this inaccuracy?

Replies

Kudos0

Re: Popups and Devices Questions

Hi @Salmon Gram,

Thanks for reporting in Norton Community Forums. I have sent you a private message requesting logs for further investigation. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Popups and Devices Questions

I have attached the log file for you here.

Kudos0

Re: Popups and Devices Questions

Correct file attached

Kudos0

Re: Popups and Devices Questions

Thanks @Salmon Gram for sharing requested logs for investigation. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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