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Does Microsoft make unsolicited telephone calls to customers about potential threats? A self identified Mirosoft employee called claiming MS had received several messages from my computer about technical failures; in investigating, MS found that the computer had several IP addresses, some from other countries. (I do not even know what that means. I communicate from one location only; that location is in the US.)
I am leery. The MS representative will call me again at 11:30 am, EDT.
I trust Norton only. Does MS make this type approach? How an I verify that this is legitamate.
Background facts: Vista Professional; Dell M6300 laptop, Comcast, Google and Firefox. Occasional crashes (associated with having several Excel workbooks open simultaneously, along with two or three internet web sites). Norton Disk Optimizer almost always cleans things up.