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Possible Incursion.

Does Microsoft make unsolicited telephone calls to customers about potential threats?  A self identified Mirosoft employee called claiming MS had received several messages from my computer about technical failures; in investigating,  MS found that the computer had several IP addresses, some from other countries.   (I do not even know what that means.  I communicate from one location only; that location is in the US.)

I am leery. The MS representative will call me again at 11:30 am, EDT.

I trust Norton only.  Does MS make this type approach?  How an I verify that this is legitamate.

Mick Stewart

Background facts:  Vista Professional; Dell M6300 laptop, Comcast, Google and Firefox.  Occasional crashes (associated with having several Excel workbooks open simultaneously, along with two or three internet web sites).  Norton Disk Optimizer almost always cleans things up.  



Re: Possible Incursion.

Hi Mick,

Welcome to the Norton Community Forums.

You are right in being leery. I'm not in the US (I'm in Europe), but I think Microsoft doesn't call anyone on the phone anywhere, let alone if they are not solicited to do it, so my personal advice is avoid talking to that "representative" when he/she calls you again.

If you can see the caller number you could google search whom the call comes from.


Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS

Re: Possible Incursion.

Hi, Mick. Unless you've previously contacted a company like Microsoft or Norton regarding a problem, they will NEVER cold call you.

If this person rings you back, hang up. It's almost certainly a scam. I regularly get calls like this.

Windows 10 Home X 64 Norton Security Premium Current

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