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Kudos0

Possible to Suspend Norton Account?

Posted: 19-Jun-2020 | 4:29PM · 8 Replies ·

I was able to call Norton to cancel my auto-subscription and (apparently) delete my online payment details.

But the person on the phone refused to suspend or delete my Web account saying it wasn't "legal."

I would like to at least suspend my account since I will no longer be using it.   Does anyone know if this is possible?  It seems odd that Norton would want to keep my ability to log in perpetuity as a non-customer.   That opposes good security best practices in disabling non-active users.  

Replies

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 19-Jun-2020 | 4:33PM · Permalink

Sign In to your Norton account to confirm Automatic Renewal is off and to confirm payment information is removed.

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 19-Jun-2020 | 4:49PM · Edited: 19-Jun-2020 | 4:53PM · Permalink

I've done that.  Auto-renewal is off and my payment information seems to be removed.  (at least as far as I am able to verify).

My question is about suspending or deleting my account entirely.  Minimizing online profile involves minimizing data online, e.g. my billing history and email in Norton's database.  Why does that database need to be exposed online in perpetuity?   If they have some legal necessity to retain that, it seems it could be retained in an offline database.

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 20-Jun-2020 | 2:47AM · Permalink

Norton is nothing but a scam. Useless software and robbing people of money during a global pandemic Disgraceful company

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 20-Jun-2020 | 7:02AM · Edited: 20-Jun-2020 | 7:02AM · Permalink

As a longtime customer I was disappointed.  The button to disable auto-renew is grayed out, requiring you first "chat" with someone.  The person I chatted with was rude, refusing to disable it unless I answered questions.  When I asked about account suspension, she referred me to a telephone number, still without disabling auto-renew.  On the phone I got the same "interrogation."

It's a pretty customer-hostile approach.   I was just going to suspend, but now I'm likely done as a customer. 

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 20-Jun-2020 | 7:07AM · Edited: 20-Jun-2020 | 8:00AM · Permalink

FWIW ~ adding my experience regarding Automatic Renewal toggle switch -https://community.norton.com/en/forums/cancel-automatically-renewing-subscription

FWIW ~ regarding Norton account -

3. Using the Services
a. Creating and Maintaining an Account. You must be 18 or older to access and use our Services. You will need an account to access and use the Services. It’s important that you provide us with accurate, complete and current account information (including a valid email address) and keep this information up to date. If you don’t, we might have to suspend or terminate your account. Your account is exclusively for you to manage your (or, if permitted by the specific Service, your household’s) subscription to the Services and it is not for use by other third parties for any purpose. You may not sell, transfer or allow others to use your account credentials. You may not attempt to gain unauthorized access to accounts of other users

License and Services Agreement
https://www.nortonlifelock.com/us/en/legal/

https://www.nortonlifelock.com/content/dam/nortonlifelock/pdfs/eulas/licensing-agreement/customer-agreement-en.pdf

Norton Enrollment Process
The Norton Enrollment process applies to all customers who are purchasing their Norton products and standalone features through the Norton eStore or by calling into a Norton contact center. This information is only collected once and is used to set up the Norton Account. Additional information may be collected at the discretion of the customer in order to maintain the account during the subscription to the product.

https://www.nortonlifelock.com/us/en/privacy/privacy-notices/ 

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 20-Jun-2020 | 8:05AM · Edited: 20-Jun-2020 | 8:12AM · Permalink

Greg Kogut2:
I was able to call Norton to cancel my auto-subscription and (apparently) delete my online payment details.

But the person on the phone refused to suspend or delete my Web account saying it wasn't "legal."

I would like to at least suspend my account since I will no longer be using it.   Does anyone know if this is possible?  It seems odd that Norton would want to keep my ability to log in perpetuity as a non-customer.   That opposes good security best practices in disabling non-active users.  

Is it possible that your Norton account and the information you shared with your Norton account is owned by NortonLifeLock.  Meaning, NortonLifeLock may suspend or terminate your account [source]....but, users may not. 

Just asking - not defending NortonLifeLock. 

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 22-Jun-2020 | 2:11PM · Permalink

My first experiences with Norton was in the Mid 80's with Norton Utilities when Personal PCs were experimental at best, Cellphones did not exist, Tape Drives and 300 Baud Internet..mostly Text Communications. I used N.U. as soon as it was available because it allowed me better Control over my Radio Shack Color Computer II (I THINK I had it then) then a Commodore 64.

As it evolved Norton began taking over User controls more and replacing with Automatic Controls. Did not like this.. so I moved on. Just recently started back with Norton and seeing glimpses of the same issues now... but Online Security is a Different animal Today..and Potentially VERY HOSTILE! You don't mention what 'Questions' you could or would not answer? Those 'Security' Questions exist for a REASON.. For YOUR Security.

As for the ability to Delete your online Database information ..I agree.. You should. An Offline Storage should be only the minimum needed for Legal Protection of the Company whose services you use and THEN...ONLY for a SET..Period of time. I will be watching responses to your issue just in case I eventually experience the same. Sorry for the Ol' Timer's History .. but it was only to show you I'm not exactly 'New to the Game'.. Although I do Not Represent Norton in Any way.  Best Regards

Kudos0

Re: Possible to Suspend Norton Account?

Posted: 22-Jun-2020 | 2:49PM · Permalink

"You don't mention what 'Questions' you could or would not answer?"

Questions like, "Why do you want to turn off auto-renewal?"  "Are there any issues we can help you with before we proceed with removing your payment information?"     I was annoyed and didn't feel like I should be asked to justify questions like that with a reason.   Though I understand why Norton might want to know why I was suspending service. 

I understand that some questions are necessary to establish proper identity/authority to make account modifications, and I answered all those.