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Kudos0

post installation of Norton Mobile security most of my contacts are missing

I installed Norton Mobile security on my Android phone and post installation most of my contacts are missing. No other updates were applied to the handset before or after the Norton install. Support Chat suggested uninstalling the product, which I did, but contacts were still missing. Support say Norton could not impact contacts, except for backup feature, and so disappearing contacts is a 'coincidence'. Motorola Mobile is running android 6.0. Has anyone experienced anything similar?

Replies

Kudos0

Re: post installation of Norton Mobile security most of my contacts are missing

I'm inclined to agree with Support in that Norton should only be reading your contacts to do a backup. Have you checked your Norton Mobile Security, NMS, in the contact backup section to see if you have a backup your can restore to your device?

How many contacts are you talking about? Were they stored on the device or on the SIM card?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: post installation of Norton Mobile security most of my contacts are missing

Hi, The contacts were mostly on the device, around 50 or more, as the SIM has limited data fields available. Post implementation to resolve I did look at the import option from SIM but this only contained half a dozen contacts as generally I save to the device. While I also broadly agree that the Norton app should not impact contacts in this way it has been the only change applied to the device and the ill effect was observed quickly after installing the product. Norton backup has not been setup and reviewing my account shows no backup sets created. I appreciate that Norton do not expect their s/w to have such an glitch, however as no other changes were applied at around the same time it is reasonable to suspect a cause and effect. Rather than dismissing my query I have asked them to further investigate as a potential new issue. I did not see any existing threads on missing contacts hence why I've also raised a community thread. I'm reluctant now to install the product on the 2 iphones we also have as I don't want additional issues.

Thanks for replying

Kudos0

Re: post installation of Norton Mobile security most of my contacts are missing

You may also have a backup on the Google Account associated with your device. This link may be of help.

https://support.google.com/contacts/answer/7199294?co=GENIE.Platform%3DA...

Things happen. Export/Backup your Norton Password Manager data.

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