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Power Eraser can't connect to the internet
I'm trying to run Norton Power Eraser. The software restarts my computer and then I receive a message informing me that Norton cannot connect to my internet connection, and I should check my network cable. But there's nothing wrong with my internet connection. When I exit power eraser there's no problem connecting to my wifi.
I then went off to find an Ethernet cable to plug straight into my router to see if this might help, only to find that my laptop doesn't have an Ethernet connection. Can someone help please, as something has stopped Power eraser from being able to run.