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Kudos0

Power Eraser Scan

Hello


What is the "eraserutildrv11312.sys" driver? When I scan the computer with Power Eraser it says this file is dangerous but it fails to remove it when trying. Also I have just formatet my computer so there should be no virus or any harmful files. Is this a Norton driver or anything else?

Replies

Kudos0

Re: Power Eraser Scan

Hello


What is the "eraserutildrv11312.sys" driver? When I scan the computer with Power Eraser it says this file is dangerous but it fails to remove it when trying. Also I have just formatet my computer so there should be no virus or any harmful files. Is this a Norton driver or anything else?

Kudos0

Re: Power Eraser Scan

If this is the file you're referring to:
C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilDrv11312.sys

it's Norton's own file.

Any reason you were using Power Eraser ? It's a very powerful tool that can remove critical files.

If you believe you have an infection try running a Full Scan, and see if Norton picks anything up.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Power Eraser Scan

You can also get a good "second opinion" by running the free version only of either of the following:

Do not purchase or accept the free trial of the paid version: the full programs contain real-time scanning functionality, like your Norton--and having multiple such programs installed at once causes conflicts. But the free versions omit those functions, and make good "wingmen" for your Norton when you get a clean scan but are still worried--or when, as in this case, the file your concerned about appears to be a part of Norton.

V/R,

--DistEd2

Kudos0

Re: Power Eraser Scan

F4E: Thank you for your answer. Yeah It's exactly that driver. I thought most likely that it was a Norton File but I was not sure. My computer is working fine so I don't think that I am infected. I just wanted to try the Power Eraser to be sure. But I guess the normal full scan should be enough then? But the Eraser can not remove critical programs if I chose not to? Or can it remove it by itself/Automatically due the scanning?


Disted2: Thanks for your advices. I already have Malwarebytes Pro. Are you sure that Malwarebytes cant run in real time at the same time as Norton 360? I remember that I saw something on their site and they wrote that it in most cases should be OK to run Malwarebytes and Norton in real time at the same time, because they work differently? 

Kudos0

Re: Power Eraser Scan

At least is there anything I can do to get it compitable to Norton? In the Malwarebytes forum they said that you can eventually set exclusions for Malwarebytes in Norton and the other way as well. I have not run into any conflicts yet. It would be a hard choice, but if I have to I might unactiviate it and just do a scan every now and then as you said. 

Kudos0

Re: Power Eraser Scan

Most likely, what you saw was referring to the free version. We have had, over the last year or two, a few reports of problems with the free version too--enough that a couple of my fellow Gurus will no longer recommend malwarebytes at all--but under most circumstances you should not have any problems running malwarebytes FREE alongside your Norton.

Malwarebytes PRO is, however, another matter. Our experience here suggests that running the two (or any two real-time security programs) together will eventually cause problems--and even in the meantime will leave your system more open to threats. It can also cause other confusion--for example it is most likely having malwarebytes pro installed simultaneously that caused NPE to detect a part of itself as malicious--the problem that originally brought you here. I think most of us would sooner see you uninstall Norton than that you keep running it together with another real-time security program (though that's obviously not what we'd recommend).

What's more, it's not even sufficient to "unactivate" the second real-time software to avoid this issue; you need to uninstall it, using its custom removal tool. This seems to be an industry consensus, and even malwarebytes itself has started recasting its marketing around this concept. Note the presentation, at the download link I provided above, of MBAM as "Because you and your antivirus need a wingman" (emphasis added, suggesting that this is the product they offer for folks who have other primary--i.e., real-time--antivirus protection).

For malwarebytes, their custom removal tool can be downloaded here:

http://downloads.malwarebytes.org/file/mbam_clean

V/R,

--DistEd2

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