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Kudos0

Power eraser Scan Query

Norton Power Eraser found/flagged up file {9F86F540-51A6-4590-BE4C-7EDC67E2AFAB}_System Diagnostics...as a potential threat.....Does anybody know what this is?? Cheers

Replies

Kudos0

Re: Power eraser Scan Query

What is the full path to that file?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Power eraser Scan Query

Hello stevken. What is the OS you are running? Also, if you can open the scan report and get a screenshot of that to post here that would greatly help. Here is how to post images into the posts.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Power eraser Scan Query

Hello Peterweb....Cheers for looking at my queery. The full path of file is  

C:\Windows\System32\Tasks\Microsoft\Windows\PLA\System\{9F86F540-51A6-4590-BE4C-7EDC67E2AFAB}_System Diagnostics

OS is Windows 7 Professional


Cheers stevken

Kudos0

Re: Power eraser Scan Query

Hello stevken. In windows explorer, follow the path to that entry. If there is an entry in the last folder (system) delete the entry, NOT the folder itself. Reboot. It is likely that something attempted to create a task outside of what the system normally does, Norton has flagged it as such. As a precaution I would download and run Malwarebytes to ensure your are totally clean. NPE is a seriously aggressive tool and prone to false detections. Lets us know how things went.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Power eraser Scan Query

Hi SoulAsylum.... Using windows 7

Have attached screen shots of of Norton Power Eraser result....

Cheers stevken

File Attachment: 
Kudos0

Re: Power eraser Scan Query

stevken

I have the same entry in Windows Explorer, up to \System\. It is a legitimate Windows folder. Any entries in that folder, would depend on what you have run on your system.

As SoulAsylum notes this is probably an entry for some diagnostics feature. Have you run any Windows diagnostics?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Power eraser Scan Query

stevken:

Hi SoulAsylum.... Using windows 7
Have attached screen shots of of Norton Power Eraser result....
Cheers stevken

FILE ATTACHMENT:  ​​​​​​​
WordDoc_screenShot.zip

How to post an image in the forums.

Kudos0

Re: Power eraser Scan Query

stevken. Remove the entry named {9F86F540-51A6-4590-BE4C-7EDC67E2AFAB}_System Diagnostics from the system folder, and reboot. If Windows needs to repopulate the entry and its needed for something being diagnosed it will do so on its own. My concern is something being aloof with elevation of privileges thus the suggestion to run a full scan with Malwarebytes due to this entry being there. Below is a screenshot from my Windows 10 Pro install, the directory is the same on W10 as it is with Windows 7. The final folder named system is empty meaning there isn't anything there the system would require.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Power eraser Scan Query

Please do not let Norton use the Login option and the power erase.  They did that on my computer when I called on how to remove pop ups that I had been seeing for a couple of weeks.  The tech logged into my computer and used the Norton erase and said they would restart my computer - it never restarted because the erased my windows files.  I had to take it to a professional to fix and it cost me over $100.  Norton said they didn't remove it but the tech told me that they couldn't have been in my computer without the Windows file.  Norton refused to take responsibility and asked for a report from the tech but told me that it wouldn't change the outcome of their investigation which was "not there fault".  DO NOT LET THEM INTO YOUR COMPUTER.

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