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Kudos0

Pre installed Norton does not work

Hello! My computer has norton security pre installed however I didn't use it at first and uninstalled it but recently I decided to reset my pc so every pre installed program from manufacturer came back as well as norton but it doesn't work. It's processes are running in task manager and there's icon in tray but whenever I try to click on it or click with right mouse button nothing happens. I managed to open it via icon in Start menu but only the front page opens up telling me that I'm protected and that I have some more available activations in feature but other buttons like settings or anything else don't work. So the only one thing I had left was to uninstall it and after I did that Meet now icon appeared in windows and also weather widget started to work(it didn't before) so my guess is that norton was somehow messing or blocking some windows features. I'm wondering what does it mean is norton somehow got expired or bugged out while pc reset or something like this? Would love to hear anything from working staff or if anyone else ran into same problems. Thank you for attention!

Replies

Kudos0

Re: Pre installed Norton does not work

Are you referring to a trial version of Norton that came with a new computer? Did you ever activate the trial to test it? Did you purchase a full version after testing? 

Was the PC reset using the option to maintain your installed software? If so, that could explain why Norton was behaving strangely. After using Windows System Restore, and maybe also using the PC Reset, Norton files often are not all current. Users are usually having to uninstall Norton and get a fresh install from their Norton Account to get everything sorted again. I would suggest trying a reinstall and be sure you run LiveUpdate manually a few times, restarting as necessary, until no updates are available? Then restart again. Restarting, not shutdown and startup again if you have Windows Fast Startup feature enabled.   If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Pre installed Norton does not work

some thing I have found with ms edge is that if you have downloaded anything it still shows the next time you open edge. Go to the 4 dots (...) at the top  of the page > scroll down to downloads and delete anything that is there also go to norton and search for " Norton Removal and Reinstal" see how you go on.

Kudos0

Re: Pre installed Norton does not work

I believe it might be a trial version because I remember it used to say I have 60days or something like that. PC reset was set to remove absolutely everything from all drives. I decided to do reset one more time and it was absolutely the same only this time norton messed up everything even more and many windows apps couldn't install before I uninstalled it. One more question is norton uninstall requires internet connection? Asking because before I turned on internet it was stuck on preparing to uninstall.

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