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Preventing Norton from scanning outgoing emails.
In the last few weeks the operation of my W7 Outlook Home and Office 10 email functionality has changed. Every time I send an email 9/10 of them are unsent and I get an error message window saying something along the lines that the connection to my ISP has likely been stopped and I should re-send my email by going into the sent email folder and resending it. As I say this has started to occur in the last few weeks. I have discovered the error message is being generated by Norton (although unhelpfully the error message window does not identify itself as being generated by Norton). I did a bit of surfing and discovered quite easily that this 'problem' can be disabled by telling Norton not to scan my outgoing emails. This solution to the problem was on Norton's own website. I never had this set in the first place and quite why Norton decided to start doing this I have no idea.
I went in the settings panels and disabled Norton from scanning my outgoing emails and everything was fine for a week or so. Then it started happening again. I checked the email scanning settings again and it was still set to not scan my outgoing emails so what was going on?I had no idea and so started an chat session with Norton. The guy at the other end was very helpful and took control of my Laptop remotely. It quickly became apparent to him that he agreed with me - that despite Norton being set NOT to scan outgoing emails (to specifically prevent this error message from being generated by Norton) it WAS scanning my outgoing emails and generating the error message.
He checked/Unchecked the 'Do not scan outgoing emails check box' several times and still the error message was being generated. We re-booted the laptop and still it was generating the error messages (I should point out here that all, every single one of the test emails both the chat operator and me were sending, only had the word 'test' in the subject line with nothing in the body of the message.
Still Norton was generating the error massages - but how could this be? Norton's own website said the error messages would go away if we unchecked the 'Do not scan outgoing emails' check box. The Norton echat operator was as baffled as me.
Towards the very end of the eschat session I was able be able to send emails without generating the error message but this 'cure' was completely random and it had been ok for a few days since. But now the problem has started up again and I am simply unable to send emails - 9 out of 10 of them are not being sent.
I am well and truly frustrated by all this.
One last point, I had an email from someone 2 weeks ago saying that he had suddenly discovered that emails he was sending weren't being sent because Norton had decided to interpose itself between his mail program and ISP and had started to stop sending emails because of the same error message as me. Note - the emails appear in the Outlook Sent folder and looks though they have been sent but in practice they have not left the laptop at all.
Exactly the same as me! and he is some bloke I have never met, in a different part of the country, with a different laptop, different operating system and different ISP. The common thing is Norton!
Any thoughts from the team before I jettison Norton and after decades of being happy user?