• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Privacy Center Virus - can't access safe mode // malwarebytes question

Part 1

I have been bitten by the Privacy Center Virus.  A link within the resulting screen permitted internet access so I was able to Google a bunch of suggestions.  All of the suggestions directed me to boot in safe mode.  When I try to boot in safe mode, I get an error message which essentially says that the system is unable to boot in safe mode and returns me to the options screen.  

Any suggestions?

Part 2

Since I have access to the "run" option in Task Manager, is there anything I can launch (e.g., malwarebytes) to directly confront the virus? or improve my access to deleting the files associated with it?

Replies

Kudos0

Re: Privacy Center Virus - can't access safe mode // malwarebytes question

Hi tmh1966,

Please download the free version of Malwarebytes from this link:

http://www.malwarebytes.org/

Install Malwarebytes, launch the program and go to "Update"; click on "Check for Updates" and let it download the definition files. Then go to "Scanner" and have it run a full scan (in normal mode!).

When Malwarebytes has finished the scan, it will automatically generate a log in a Notepad file, which will pop up on your screen after the scan. On this window of the Notepad file, please go to "File", then to "Save as"; type in a name, save the file to, for instance, your desktop, then post it over here by using the "Add Attachments" feature underneath the orange "Post" button when you write your next post.

To delete what Malwarebytes has found, click on “Show Results” after scanning has finished. Ensure that the threats picked up by Malwarebytes are marked with a tick, then click on "Remove Selected".

Message Edited by Yaso_Kuuhl on 11-30-2009 06:04 PM
Your Norton Ladybug.
Kudos0

Re: Privacy Center Virus - can't access safe mode // malwarebytes question

Hi tmh1966,

 

Welcome to Norton Community!

 

Let us know the Norton program you use(name and version) and also your operating system. You can refer to the instructions in the following Symantec Article:

http://www.symantec.com/security_response/writeup.jsp?docid=2009-050702-2910-99&tabid=3

 

Yogesh

This thread is closed from further comment. Please visit the forum to start a new thread.