• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

Private Messaging

I just received an email notification that I received a private message but cannot find the PM box anywhere. I also can't figure out how to send one. There's no envelope icon or link. Help!

Replies

Kudos0

Re: Private Messaging

I just received an email notification that I received a private message but cannot find the PM box anywhere. I also can't figure out how to send one. There's no envelope icon or link. Help!

Kudos4 Stats

Re: Private Messaging

Hi Janarchy,

When you receive a PM, log into the forums and then look for the yellow envelope at the top right corner of the screen:

Click on the envelope, and you will be able access your PMs. However, you have to make sure that your forum settings enable you to display and use the PM feature. In order to see if the PM feature is enabled, please log into the forum, then log into "My Settings", then go to "Preferences" and click on "Private Messenger". Make sure that "Turn on private messages" is enabled; if this is not the case, enable it and click on the orange "Save Changes" button.

Your Norton Ladybug.
Kudos0

Re: Private Messaging

Thank you so much. I definitely do not have the envelope where it ought to be. I also don't have any settings under My Preferences for Private Messages. Here's a screen shot to show you. I am totally baffled by ths one.

Kudos0

Re: Private Messaging

You should see this:

Kudos0

Re: Private Messaging

But I don't. That's what I'm saying. Look at the screen cap I just posted.   Is that even possible?

Kudos1 Stats

Re: Private Messaging

Hello Janarchy,

This should be working for you now. Please let us know!

This thread is closed from further comment. Please visit the forum to start a new thread.