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Kudos0

Problem with catagories?

For some reason, every website will come up as catagory.null, so it won't block any website under any catagory?

Replies

Kudos0

Re: Problem with catagories?

For some reason, every website will come up as catagory.null, so it won't block any website under any catagory?

Kudos0

Re: Problem with catagories?

Hi jmakejew,

Please let us know where you see category.null?  Could you show us a screen shot of this?  I just tested it myself and it worked for me.

Is the Norton Safety Minder enabled and active on the PC?

What browser and version do you use?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Problem with catagories?

As you can see, espn is coming up as category.null. This means the website won't be blocked.

I everything blocked, including sports.

But regardless, it won't block even porn.com.

Kudos0

Re: Problem with catagories?

The only way it will block a website is by adding the url to the filter.

Kudos0

Re: Problem with catagories?

jmakejew,

I assume you use Firefox to access ensp.com.  What version of the Firefox is it?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Problem with catagories?

Nope, it doesn't work on IE either.

Kudos0

Re: Problem with catagories?

Hi jmakejew,

I've tested it and it worked on my PC.  Can you please uninstall/reinstall Norton Safety Minder on the PC to see if it helps.  You don't have to configure your account rules again as they are already saved on the NOF servers.

Thanks,

Katie

Thanks Katie

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