Problem downloading Norton

When I try to download Norton on my HP laptop I'm told to go to the Microsoft store, so I do. This brings me to a new screen saying server error - this request appears to be from an automated process (not sure if it is or isn't) if this is incorrect click here. If I don't click on click here nothing happens but if I do it takes me to a Microsoft page but states that the page I requested cannot be found.  Can anyone help me with this?


Accepted Solution

Re: Problem downloading Norton

As you are being directed to the Microsoft Store, it sounds like you are using Windows 10 in S Mode. See this MS Support article.  If you are having difficulty finding the Norton for Windows S mode, which is only available from the Microsoft Store, you should try contacting Support for the MS Store.

If after reading the FAQ about S Mode you decide you no longer wish to use S Mode, you can disable it using the instructions in the FAQ. After removing S Mode, you can download the regular 360 product version from your Norton Account.

Things happen. Export/Backup your Norton Password Manager data.