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Kudos0

Problem with Identity Safe.

Uninstalled NIS 2008 (with no add-ons) by Add/Remove Programs. Downloaded NIS 2009 and Norton Security Inspector online. While downloading NIS 2009 I kept my Identity Safe (IS) settings. I have just noticed that a few listings that appear in the IS Managed Log-In do not appear on the Norton Toolbar. My question is: How do I get those listings from the IS Managed Log-In list to the Norton Toolbar list? Looked at the instructions for NIS 2009 and couldn't find the answer.  Also I would like to add  "Very Impressive Security Software".

"Top Safe Web Reviewer with over 23,000 Reviews."

Replies

Kudos0

Re: Problem with Identity Safe.

Uninstalled NIS 2008 (with no add-ons) by Add/Remove Programs. Downloaded NIS 2009 and Norton Security Inspector online. While downloading NIS 2009 I kept my Identity Safe (IS) settings. I have just noticed that a few listings that appear in the IS Managed Log-In do not appear on the Norton Toolbar. My question is: How do I get those listings from the IS Managed Log-In list to the Norton Toolbar list? Looked at the instructions for NIS 2009 and couldn't find the answer.  Also I would like to add  "Very Impressive Security Software".

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Problem with Identity Safe.

I'm not sure if that is even possible. I guess we just have to wait for a employee
"All that we are is the result of what we have thought"
Kudos1 Stats

Re: Problem with Identity Safe.

Hi ProTruckDriver:

I had the same issue (several times) in both the Beta and the final version of NIS 2009 with certain logins showing in the program when logged in to the backend of the program, but not showing in the drop down list.  Mine only seemed to disappear when:

1. I had saved the file from within NIS 2008 and then opened/imported into 2009.

2. Seemed to be mostly when I used the 'folders' feature of NIS 2009 (folders for the logins which makes it much easier to organize the logins).

On my computer I found that for the logins that did not show in the browser drop down, if I deleted them, and re-added them, they worked fine from there on out.

Matthew

Kudos0

Re: Problem with Identity Safe.

Hi All,

In NIS 09 we do not automatically fill pages that look like registration pages.  You can however manually fill these page from the "Cards and Logins" menu by going to the "Available Log-ins for this page" menu.

This is probably why you are not seeing the logins in the toolbar.  If you think that this is not the reason why the logins are missing, then we will need to know which sites are missing from the toolbar.  You can send me a private message with the URLs that you are having problems with and we will post any workarounds or new information that we have for you.

Thank You,

Govind.

Kudos0

Re: Problem with Identity Safe.

 mfriend wrote:

"On my computer I found that for the logins that did not show in the browser drop down, if I deleted them, and re-added them, they worked fine from there on out."

****************************************************************************

Thank you Matthew for the advice. I tried it that way and it works now, just had to reboot after deleting than re-add same login. And thank you Govind for your advice, if I have any problems with log-ins I'll send a PM.

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Problem with Identity Safe.

Having problems with Identity Safe again. Noticed a few log-in websites on ID Safe was not autofilling and logging on. Deleted website from Managed log-in file, rebooted and tried to start from beginning to add Web Site to ID Safe. Web site would add to the Managed Log-In file list but failed to appear on the Cards & Log-In drop Down List. One example of log-in web site is Costco.Com.

https://www.costco.com/common/login.aspx

This site was working fine until I tried to log on today. Any suggestions on this problem ?

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Problem with Identity Safe.

I have noticed similar issues with the IS database.  I think it all goes back to an issue called "chinese characters".  Supposedly, Symanted has discovered the cause of that problem and is working on it.  I suspect that the fix for one will be the fix for the other.
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Problem with Identity Safe.


gsalinas wrote:

Hi All,

In NIS 09 we do not automatically fill pages that look like registration pages.  You can however manually fill these page from the "Cards and Logins" menu by going to the "Available Log-ins for this page" menu.

This is probably why you are not seeing the logins in the toolbar.  If you think that this is not the reason why the logins are missing, then we will need to know which sites are missing from the toolbar.  You can send me a private message with the URLs that you are having problems with and we will post any workarounds or new information that we have for you.

****************************************************

I sent a PM to gsalinas with this URL. See what Symantec comes up with on this problem.


Message Edited by ProTruckDriver on 10-28-2008 08:25 AM
"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Problem with Identity Safe.

So what is duel core anyway?

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Problem with Identity Safe.

Hello,

I have been reviewing this issue and I we will be working on a fix for this site.  I can state that this does not have anything to do with the previous "Chinese character" problem that mijcar mentions.  This is simply a problem when identifying the login form on the page.

If you are encountering other sites where Identity Safe is not able to fill or  save your logins, then let us know about it so we can take a look.  

Thank You,

Govind.

Kudos0

Re: Problem with Identity Safe.


mijcar wrote:

So what is duel core anyway?


A Dual Core Processor ( duel core, spelling error??) is where 2 independant cores are inside the one CPU, Pentium 4 and back only had a single core.
 
Quads 
Kudos0

Re: Problem with Identity Safe.


mijcar wrote:

So what is duel core anyway?


Thanks, I didn't even notice the spelling. I guess I'm getting old, can't see now I can't spell even with Check Spelling. lol.
"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Problem with Identity Safe.

I couldn't resist asking.  I had this image of some malware infected system in which the various cores were dueling with one another.  Perhaps that accounts for a number of the postings here. 
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Problem with Identity Safe.


gsalinas wrote:

Hello,

I have been reviewing this issue and I we will be working on a fix for this site.  I can state that this does not have anything to do with the previous "Chinese character" problem that mijcar mentions.  This is simply a problem when identifying the login form on the page.

If you are encountering other sites where Identity Safe is not able to fill or  save your logins, then let us know about it so we can take a look.  

Thank You,

Govind.


Here's another web site:

http://www.alltel.com/wps/portal/AlltelPublic/Content?WCM_GLOBAL_CONTEXT=/wps/wcm/connect/Alltel/alltel.com

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Problem with Identity Safe.

Another web site that don't work:

http://www.directv.com/DTVAPP/index.jsp

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Problem with Identity Safe.

It seems to me that this is a linguistic/topological problem.

It's not like Norton actually reads the minds of each site and knows which blank is intended for a password and which for a user name, etc.  There are clues that Norton uses.  I am guessing that the word password close to a blank would suggest that that blank is used for a password.  But proximity is not as easy to determine as all that.  I have seen identifying labels above, below and to the left of the blank with which it is associated.  I have seen words other than "password" or "user name" or "screen name".  I have seen labels closer to another blank than the one with which they are supposed to be associated.  Believe it or not, there is a lot of math, geometry and topology, and strange algorithms associated with this process.  Done really well, we have the visual equivalent of language recognition.  Anyone out there familiar with the headroom necessary for a DragonSpeak (and the resulting slow down)?

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Problem with Identity Safe.

I seem to have an issue like this and have a thread open, but no employee has looked at it, as I may have a reason why it is happening.

The thread is http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=14204&query.id=323162#M14204 to save me typing it out again

Cheers

Kudos0

Re: Problem with Identity Safe.

Hello,

The entries in the toolbar menu will auto-submit logins to that site.  So when you disable the "Enable Login to be Auto-Submitted" setting, we remove them from the menu so there isn't any confusion.  Perhaps you are want the to disable the "Auto-fill when I visit this page" setting, which will prevent filling unless you do so manually.

Thank You,

Govind.

Kudos0

Re: Problem with Identity Safe.

Hello Govind,

I used to use this instead of using my favourites.  One site that has an issue with the auto-submit is www.tesco.com, as it returns an error message and reloads the page. This is then filled in again and works fine if I click the submit button.  I think it has an issue with there being two submit buttons on the page for existing customers and new customers.

I will give the lower suggestion a try to see how it works and let you know either way

Thanks for your help,

Terry

Kudos0

Re: Problem with Identity Safe.

https://www.conexis.org/employees/EE_login.asp

The login fields are not identified.

Kudos0

Re: Problem with Identity Safe.

Hi dperry112,

Can you help us understand the problem in detail? Do you say that Identity Safe does not auto-fill the information for the Website link that you've given.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

Kudos0

Re: Problem with Identity Safe.

That's right -- nothing is filled in.
Kudos0

Re: Problem with Identity Safe.

Hello,

Regarding the https://www.conexis.org/employees/EE_login.asp page.  Identity Safe currently does not support logins that have multiple user id fields or multiple passwords.  We will hopefully be able to support these in a future version.  Currently we are limited to one user id and one password.

Thank You,

Govind.

Kudos0

Re: Problem with Identity Safe.

I uninstalled NIS09 and reinstalled it.  The identity safe was working again.  Next time I signed onto my computer it was disengaged again and also NISO9 will not load properly. I click the icon at the top to sign in but nothing happpens.   I click on NIS from my desktop icon  and I only get directed to one click support.   Not sure what is going on.

Kelly

Kudos0

Re: Problem with Identity Safe.

Hi tkpj09,

Welcome to the community!

Could you please share with us as to why you had to uninstall and reinstall NIS? A little bit of background about the problems that you had which made you to re-install would help us diagnose the problem. 

By the way, you mentioned that you got redirected to One-Click-Support. We would be curious to know what happened with the One Click Support experience. Did it diagnose any problem with your installed NIS? If it did, please share the results here.

Thanks!

TomV

Norton Forums Moderator

Symantec Corporation

Kudos0

Re: Problem with Identity Safe.

message moved to a new thread for better exposure.
Kudos0

Re: Problem with Identity Safe.

I noticed my identity page was not filling in the information.  I clicked the manage identity safe under the NORTON tool bar and it directed me to ONE CLICK SUPPORT.  After uninstalling and reinstalling the product at least 5 times now -- was put to a support technician - who did the same as me.  It appears to be a virus in my computer now and I need to have it removed.  Not sure how I came across that, no notice came across my virus scan.   My registry has been disabled by administrator also.  So -- it looks as though I need to have it REPAIRED. 

Thanks for the inquiry.

Kelly

Kudos0

Re: Problem with Identity Safe.

To Moderator:

I think this post needs its own thread so that a resolution to the original post won't cause this one to disappear and so that a resolution to this one will be able to be linked to the problem it resolves.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Problem with Identity Safe.

Hi mijcar,

Thank you for bringing this to our notice.

I've moved one of the posts to a new thread.

Thanks!

TomV

Norton Forums Moderator

Symantec Corporation

Kudos0

Re: Problem with Identity Safe.

Just to note: The virus I had disabled my regedit and my taskmanager.   I re-enabled the regedit.  I also re-enabled my task manager.  I used the NIS removal tool and then reloaded the NIS09 and ran a live update.  My Identity safe is working fine now. 

Thanks.

Kelly

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