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Kudos0

problem logging into Mac with installed Safety Minder application

I am unable to log into my mac- I get the message "Daily Computer Use Limit Nearing" each time I attempt to log in. It then says I have 55 seconds left and then resets back to the main sign in screen no matter what I select: OK or Extend. How can I get around this screen and completely disable the application?

Replies

Kudos0

Re: problem logging into Mac with installed Safety Minder application

Hi bwnighti,

Please logon the OnlineFamily.Norton website https://onlinefamily.norton.com/familysafety/loginStart.fs . Go to Settings -> Time and check how the Time restrictions are setup.  From what you described in your post, it sounds like the blocking time is set to 24 hours.

Thanks,

Katie

Thanks Katie
Kudos0

Re: problem logging into Mac with installed Safety Minder application

I had already done that- I actually disabled it entirely. But I can't login to the laptop. Can't get by that first timeout screen.

Kudos0

Re: problem logging into Mac with installed Safety Minder application

Hi bwnighti,

Have you tried to uninstall Norton Safety Minder first and reinstall later?

Thanks,

Katie

Thanks Katie
Kudos0

Re: problem logging into Mac with installed Safety Minder application

I would love to, but how do I bypass that time out screen? I can't get by that initial safety minder countdown screen.

Kudos0

Re: problem logging into Mac with installed Safety Minder application

bwnighti,

When you said "I actually disabled it entirely", do you mean you disabled Norton Safety Minder or just turned off the Time restrictions? 

Please make sure the Norton Safety Minder is enabled.  Logon the OnlineFamily Website (using another PC).  Go to Settings -> Time and turn on the Time Supervision, then make sure the allowed time is right and it's not blocking time for 24 hours and click UPDATE SETTINGS to save it.

Please send me a screen snap of the page.

Thanks,

Katie

Thanks Katie
Kudos0

Re: problem logging into Mac with installed Safety Minder application

I turned off the time restrictions. How can I bypass that main time restrictions screen? It only gives me a few seconds before it shuts down, back to the login screen.

Kudos0

Re: problem logging into Mac with installed Safety Minder application

bwnighti,

Please log onto the website using another PC or Mac like I mentioned it in my previous post. 

I just sent you a PM. You could access the message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: problem logging into Mac with installed Safety Minder application

bwnighti,

I've reset the Time Settings for the kids' profiles online.  Please log onto the Mac to see if it helps.

Also, I noticed it says XXX (kid's name) is not currently assigned to a computer.  Did you uninstall Norton Safety Minder on the Mac?

Thanks,

Katie

Thanks Katie

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