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Kudos0

Problems with account login

When I try to login to my credit card account I get a error message "Connect to the server failed" the app works fine with my bank login just not the credit card. I'm using an iPhone 4 (maybe that's the problem) but if I copy and paste the URL to safari everything works fine. It just will not work in Norton.

Replies

Kudos0

Re: Problems with account login

When I try to login to my credit card account I get a error message "Connect to the server failed" the app works fine with my bank login just not the credit card. I'm using an iPhone 4 (maybe that's the problem) but if I copy and paste the URL to safari everything works fine. It just will not work in Norton.
Kudos0

Re: Problems with account login

Can you please send through the actual URL you are trying to log into?

Thank you,

Rhonda

PGM IDSafe Mobile Edition

Kudos0

Re: Problems with account login

Kudos1 Stats

Re: Problems with account login

I use capitalone as well and I know there are inconsistencies I have reported myself.

That being said I cannot even get this url to load on my pc.

This is what I use to login to capital one

https://servicing.capitalone.com/c1/login.aspx

Can you try logging in from here and see what happens?

Rhonda

Kudos0

Re: Problems with account login

The second URL referenced is a full web site not their mobile site which makes using it on my phone very difficult. If I use the URL originally referenced in Safari it works great, it just will not load in Norton.
Kudos0

Re: Problems with account login

ok. Will take a better look.

Capital One is a pretty popular website so we should support it.