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Kudos0

problems after Windows Update

This is from my one month-old HP Envy laptop which I haven't touched for about two weeks.

A Windows Update has screwed it up - full story here:

http://answers.microsoft.com/en-us/windows/forum/windows_10-update/critical-error-will-i-have-these-problems-with/86c6add9-6a5c-45ad-8090-86bde91a8a8d

I got this message from NIS

I clicked Fix Now and got this:

I closed the screen and got thisWhen I click on the NIS icon (which has  ! over it) it takes me back to the first photo i.e. it hasn't removed the Windows clutter.

Any suggestionsplease?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos0

Re: problems after Windows Update

Just tried again. This time, after the second screen instead of closing that I minimised it. It then started Fixing Performance.

That was 29 minutes ago and it's still trying to fix performance 

I'll leave it for a while but it doesn't look good because a Norton window has just popped up - "Norton is running a check in the background while your PC is idle."

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: problems after Windows Update

I thought I'd try Norton Diagnostic  -  got this

I clicked on Fix Now in the NIS Status - it took me to the Fixing Performance screen. I ended it after five minutes.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: problems after Windows Update

Four minutes later and the exclamation mark over the NIS icon has changed to a tick. Everything is back to normal, even my screwed-up keyboard. It looks as if running the Norton stuff made that happen.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Accepted Solution
Kudos1 Stats

Re: problems after Windows Update

When you leave a computer for two weeks, it takes time for everything to update and rescan. I just had this last night with a computer that had not been plugged in for a couple of weeks. It took about an hour for Windows updates, Norton updates, and all Norton activities to get caught up.

Remember that restarts are needed throughout this process to ensure everything does get to complete their update processes.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: problems after Windows Update

Hello Peter. Thanks for that tip. I have yet to install Office 360 Home Premium on my new PC and then to transfer to it all the files that I've saved from my older PC. But there are so many problems caused by the screwed-up Free Upgrade to Win10 that I decided that I had to resolve some of those first. I have now resolved to ignore those problems and just crack on with my new Win10.

That will save me many hours each day on the Microsoft Community but it will also mean that I won't be able to use my old PC as I intended.

I'll still carry out essential updates and maintenance but that will be it until Microsoft resolve the major issues such as the missing Start Menu, badly-performing IE11 and so on.

Thanks for your advice.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

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