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Kudos0

Problems with allowed sites showing up as IP addresses

My kids are having problems accessing allowed sites.  Safety Minder will log the site as blocked with an IP address rather than its DNS name.   This mostly happens with youtube which is allowed for my teenagers.   But they get blocked because the IP address is seen not the DNS they typed into IE.

All they have to do to work around it is refresh the browser page and the second time it goes thru.   It happens intermittently but enough to be frustrating because they get it just clicking on links within the site (video/song search results).

Is there some settings with NIS or NAV I should be doing to be compatible with onlinefamily?

We are using Windows XP with all updates applied.  IE7 on one and IE8 on two other PCs (All are Acer ePC netbooks).  Child has limited account.  Safety minder, various versions but I did just update and install the latest from the website Saturday and the problem persists.  I think this is 1.03?  These PCs also have Norton internet security suite/AV installed with all updates.

Replies

Kudos0

Re: Problems with allowed sites showing up as IP addresses

drshock,

 Getting answers to a couple quick questions should give me the info i need to help you with this.

First, to be clear: your kids are using IE7 and IE8 and are both seeing this issue?

Second - Can you verify that 1.0.3. is the version of Safety Minder that you have installed (click on the tray icon and select "About Norton Safety Minder").  Please tell me all of the versions listed.

Next, when this occurs does the address bar in IE have an IP address or does it properly contain the site that your child is navigating to?

Finally, What version of NIS/NAV is installed? this will help me in trying to reproduce the issue that you are seeing.

Thanks,

Adam

Kudos0

Re: Problems with allowed sites showing up as IP addresses

Can you provide a few more details about what the kids are doing when they see blocked messages? From your post it appears that they are performing searches on youtube, and then clicking on the results, is that correct?

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Problems with allowed sites showing up as IP addresses

Adam,

The safety minder version is 1.0.3.18.   Yes, both IE7 and IE8 exhibit this problem exactly the same way.  The IE7 version is 7.0.5730.11.   The IE8 version is 8.0.6001.18702.    The problem can also be reproduced on an IBM ThinkPad G40 running the same configuration.  So I know it's not related to the Acer now either.

When this happens sometimes IE shows the IP number, sometimes it still says the text URL even though safety minder is reporting it blocked with the IP number.   The IP number is valid, it is the YouTube IP address.   Very strange.

The NIS version is 16.5.0.135.  I don't know where to find the NAV version, they both got installed as a bundle when I bought them brand new last November.

Kudos0

Re: Problems with allowed sites showing up as IP addresses

Correct.  Just clicking on search results *or* clicking on suggested videos which YT gens automatically for you based on what you've been viewing.   Fails, they say, 25% of the time.

Kudos0

Re: Problems with allowed sites showing up as IP addresses

When this problem occurs and a site is blocked, a reason is given (either the site is blocked becuase of a category, or as a result of a blacklisted site)

You mentioned that the site youtube.com is allowed. Did you specify that in the list of allowed sites, but block youtube's category?

What category is being returned? Is this a category that you currently have blocked?

Message Edited by andrew_d on 05-05-2009 05:30 PMMessage Edited by andrew_d on 05-05-2009 05:30 PM
Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Problems with allowed sites showing up as IP addresses

Youtube.com is explicitly added as allowed under settings, web.  I don't know what category youtube comes up as so don't know if it's blocked or not.

When the problem occurs it always reports it as blocked category not site.  Always reports category as "Uncategorized" but again I don't know what category youtube.com is really in. I would expect it to be in Entertainment and Music which is not blocked.  Uncategorized is because that's just too big a bucket to leave open.

Also, when the pop up from safety minder comes up, the rest of the youtube page loads fine.  Just the video is missing from the markup rendered as a result of the block.

Kudos0

Re: Problems with allowed sites showing up as IP addresses

A simple solution to the problem is to "allow" uncategorized.

Go to settings for the child in questions and uncheck  "Uncategorized".

For the record, websites access lots of their content through other "sites" and therefore although whitelisting www.youtube.com should have taken care of it, if youtube jumps you to another site for it's content, then we cannot recognize it as youtube anymore.

And you are also correct that youtube is categorized as "Entertainment and Music" as well as "General".

Matt

Kudos0

Re: Problems with allowed sites showing up as IP addresses

Sure, but allowing "uncategorized" is not a seriously viable option because that would open up a very large unknown set of sites.  That bucket could include pornographic sites and other undesireables not specifically categorized.    Perhaps if there was a URL at Norton that would show how the sites are categorized would help mitigate that concern.

Still this doesn't explain the random numeric IPs coming up.  I seriously doubt youtubes jsps are hard coding IPs - would be a maintenance nightmare with their content turnover.   But let's say they are, isn't there a way for you to indicate in the blocked message that you saw something from an allowed site so that the parent can add that manually?

I mean it's the converse of what you suggested.  Rather than open up the whole dirty bucket and try to selectively block the bad, just keep the bucket blocked and make it easier to selectively allow in the good.

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