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Kudos0

Problems deleting my online back up -please help!

I have been trying for days to delete my online back up having 'downsized' what needs backing up recently.

I have looked on the main fron screen and gone to manage back up sets ....then to the Where Tab and on the bottom left where it says "delete backed up files" is greyed out!

Please can anyone advise how else can I purge these files?

Replies

Kudos0

Re: Problems deleting my online back up -please help!

Hello

Please look into the below post for more details on Purging data from the Online Back up set

http://community.norton.com/t5/Norton-Online-Backup/Deleteing-files-from-NORTON-BACK-up-NOT-from-my-computer/td-p/652383

Still if you face issues in Purging, contact our technical support for any assistance and raise a request for purging the data.

You can contact our technical support through an interactive chat support session. Here is the link.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Thanks

Kavitha

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