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Problems with N360 and Accessing Vault

I have been a long time user of Norton.  I had a great deal of respect for the product and continued with subscriptions and updates all with ease and a little help from Support. I would always recommend Norton to all friends, family and acquaintances.

I have just downloaded the new update for N360.  I now cannot access my vault or my Identity Safe. I have chatted with support online and on the phone on six occasions over the past 7 days.  I keep on getting the same answer "We are aware of a server issue and it will be corrected within 12-48 hours".  I am aware that the problem will be corrected but I am disappointed as to why no formal notice has been issued from Norton regarding this problem.

I am an older person with limited knowledge of computers and programs and only started using computers in my mid 30's.  I have had no formal education in computing and everything I know is self taught through trial and error.

When my Identity Safe and Vault was not accessible I thought the worst......computer may be vulnerable, someone may have interfered with my Norton and the list goes on.

I am sure I'm not the only one experiencing this problem and what I did expect from Norton was an email or post somewhere stating that there is a problem. Norton should have advised me as to what to do and an approximate HONEST time frame as to when the issue will be resolved. Norton, your customers are not stupid and all this does is aggravate their frustration in a feature that is not working correctly.