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Kudos0

Problems with norton family

Norton family works fine to control the laptop used by my son, but it does not work to control android smartphone. I can see all the rules I set in android screen, but nothing happens according to the rules..

Replies

Kudos0

Re: Problems with norton family

Hi dvfilho,

If you try to access a forbidden website as the monitored child on the phone, do you get blocked?  If not,

Please follow the steps below to reinstall Norton Family on the Android to see if this helps.

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

Thanks

Katie

Thanks Katie
Kudos0

Re: Problems with norton family

Hi Katie No website is blocked ... I reinstalled norton family and it continues not following the rules I set. Tks
Kudos0

Re: Problems with norton family

Hi dvfilho,

To investigate further please provide the details below,

Phone manufacturer & model, OS version.

Please open Norton Family app in the child device and check if all house rules are present in the device for the child. If possible, please get a screenshot of the page.

Instructions to post screenshots can be found here https://community.norton.com/forums/how-post-image-forums-0

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