• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

Problems with Outlook Express 6 and "working online/offline" error

Hi all,

mhm, as I tried today to connect to Outllok and getting my mails, I noticed, that I must now everytime click on the "Work online" bottom and then on the "Send/Receive"-Button in Outlook Express 6 to get my mails, because I'm always loggeld out, if I'm jumping to another identity and then jump back to my one (omg, bad english...)

Do you know what I mean? In past, I didn't had any problems with it. I opened Outllook, received my mails automatically via PPoE from my ISP email account and jumped to my father one's and did the same, automatically.

Now Outlook says, I'm working currently offline.  Norton Firewall does not block Outllook.

Replies

Kudos1 Stats

Re: Problems with Outlook Express 6 and "working online/offline" error

I'm having the same experience with IE7 on XP SP3 both on my own and my wife's desktop so you are not alone and I think it coincides with installing NIS 2010 although I cannot be certain of this.

What version of which Norton are you using with the version ID that is in Help / About in the format nn.nn.nn.nnn

What version of Windows also please complete with Service Packs and whether 32 bit or 64 bit......

I'm discussing it with one Symantec Staffer so Norton knows about it but no one has pinpointed it. I have tried changing the Firewall Rule for Outlook Express from Auto to Allow but there has not been enough time to really see if that does anything but I think not.

Anyway you are not alone .....

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Thanks for your answer!

Ok, I'm using currently the NIS 2010 version 17.0.0.136 and Windows XP SP3 32 bit with IE 8 and FF 3.5.3.

I hope, maybe some user or symantec staff has got a clue for this tricky issue...

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Add one more to the list... I installed NIS 2010 on sunday when my NIS 2009 stopped working. (Didn't want to start any more) I removed NIS 2009 and installed NIS 2010. Since then I have serious issues with Outlook Xpress... Often in Offline, doesn't check the the mails at start any more. When I look into the Options of OE, the box (Get/Send mail at startup) is unchecked, I reset the checkmark restart OE and it's gone again...

It's kinda annoying.. 

Win Xp Sp3 32-bit

NIS: 17.0.0.136

Anybody working on this already?

Message Edited by Sphynx on 09-15-2009 11:20 AM
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I'm sure it will be looked at since we have someone aware of our concerns.

Setting the FIrewall Rule to Allow does not affect the problem .... it's still there today.

And so it's there with IE7 and IE8 ...

Hang on -- it's not being ignored.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Thanks for commenting on the "prefetch" setting disappearing -- I don't use it myself but my wife does and I did notice this morning on her desktop that I had to invoke fetch manually.

My 2010 was a clean install after removing the updated on top version I had previously that was churning out a OneCLick alarm that it could not heal ....

Norton know about it so hang on for a while please.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

"And so it's there with IE7 and IE8 ..."

I doubt that it has anything to do with the pesky IE.... 

I'm using FF 3.5.3

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I thoght that Outlook Express came as part of Internet Explorer, so even if you are using another Browser, IE will be on your Windows machine?
Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Thanks to Sphynx! He has described in clear english, which problem I've got exactly. My NIS was a clean uninstall  of 2009 via NRT and then fresh install of 2010, too.

With 2009, I didn't have expected any problems.

Very strange. Ok, this "problem" is rather more annoying than an important error, but we all here paid for it. But I know, that after a new release various things have to be first priority, so it's ok for me, to wait a bit.

 

EDIT: Quote from Wikipedia:


"Outlook Express is an e-mail/news client that was included with Internet Explorer versions Internet Explorer 4.0 through 6.0."


Message Edited by The_german_user on 09-15-2009 10:08 PMMessage Edited by The_german_user on 09-15-2009 10:08 PM
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Oh, of course you are right. I got IE (IIRC 8) still installed on my rig. (for XP updates and web developing).

Though I'm normally not using it 

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Just to narrow it down further: I'm relatively sure that it has something to do with Identities. My girlfriend and me got each one ID in OE and wehn switching between the IDs OE is switching to offline mode...
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Sphynx,

this is exactly, what I'm talking about. Same issue here! As posted in the start post, my father and me got each one a own identity in OE.

It seems, that not very much other customers encountered this sort of problem...maybe most of them are really using Windows Mail or alternative mail clients like Thunderbird..?

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I use Fast User Switching between our two users but I see the off line flag even if I log off my desktop and log onto the other one.

But I'm fairly sure it does not show the flag if you have IE open to a website -- in fact I just tried that and it didn't.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Hey huwyngr,

we're not talking about Windows own "Fast User Switching", we mean, to got 2 different identities in OE itself (open OE and look in "Data" and "Change Identities" ;D)

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Even so my reply stands IMO since due to a mistake when I first set up OE in XP for the two users they are separate users so far as OE is concerned -- neither of us can see the other's emails when on our own desktop -- but despite the difference between your switching and mine we both get the same error situation.
Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Just go into Norton Settings and turn off AntiSpam. You will no longer have the Offline Problem in Outlook Express when changing users. I found I don't really need the Antispam feature anyway since my ISP filters out most spam .  I will activate the feature again when Norton finds a solution for this problem and posts an update.

Open up Norton Control Panel.

Under Network heading hit Settings.

Under Email turn Antispam to Off.

That's it, Outlook Express should stay Online for all users !

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

That's fine if you are happy with your ISP's filtration but mine blocks the messages it considers spam without me seeing them and I don't trust anyone to be 100% right 100% of the time -- not even Norton.

If this "event' is triggered by Norton then it needs to be fixed by Norton and most users will agree with that -- you should have been around when Norton 360 V2 and later NIS 2009 coincided with a programming fault in Powerdesk and some other utilities that caused Windows Explorer to crash! It wasn't caused by Norton but like a car going the wrong way down a one way street that only causes a crash if a car is going the right way at the same time!

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Huwyngr,

My solution above works. If you are concerned about your ISP deleting email that may not be spam, you should look a little deeper into your ISP's spam options. Most ISP's have a spam option that you can change to "save" spam. You must have yours set to "delete"spam that is why you don't see it. As I said, this is only a temporary fix until hopefully Norton releases a patch for this problem.

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I'm not bothered so much about how Norton AntiSpam behaaves now I know more about how the NIS 2010 antispam system works -- there are a number of messages from Symantec Staffers -- names in red -- which are worth reading if you have not already.

With IE7/OE all that happens when the off-line flag appears, which it does not always, is that a screen pops up saying I'm off line do I want to connect and I click on YES and it does -- just one extra step from time to time since it does not always default to Off Line ....

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Since my ISP doesn't filter any spam, I'd appreciate a fast solution to this problem
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Ok, it's been a week.

Any solutions so far? 

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Here no solution known, too.

Maybe it is a too small "problem"?

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error


The_german_user wrote:

Here no solution known, too.

Maybe it is a too small "problem"?


There are no small problems ..... for me <g>

But seriously, as this manifests itself to me the worst I get and it is intermittent is that I get a small screen saying I am working off line and there is no off-line copy -- do I want to go on line and I press YES and it does.

So it costs me one click .....

Yes it is irritating and until I showed my wife how to deal with the situation when that screen came up -- File / uncheck Work Off line (wit ALT to bring up the menu bar if it is hidden by default).

So personally it is not a ball-breaker and without a clue as to why it happens I can understand if Norton are working flat out on other problems which directly affect security.

No, I've no inside knowledge on this and for all I know they be working 24/7 on this ..... but if they are working on other things I won't complain.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error


huwyngr wrote:

...

So it costs me one click .....


Since I used to get my emails automatically (feature is now broken in OE) checked it's 2 clicks more for me. 

One for send/receive emails and one to confirm going online.

When checking the mails of the other ID add 2 more clicks (same procedure) which makes a total of 4 additional clicks and that IS annoying!

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

^ Full ack! Same situation here....
Kudos1 Stats

Re: Problems with Outlook Express 6 and "working online/offline" error

Sphynx,

I didn't say it was not annoying or irritating, merely that it was not a ball-breakere ....

Personally I never use the automatic download partly because I want to watch what comes down and also because I now have two email accounts one very infrequent and not important and one from my ISP and heavy and so I often choose just to select the second one. Send is always a second operation for me.

One more thing -- I only ever have to click on the OFF > ONline button once and it stays that way, often between sessions. It may be a function of whether or not it flags IE as OFFline when opened or not.

But I understand how you both feel and made my comment against the background of questions about Norton priorities.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Because of this issue i have reverted to NIS 2009.

Please could someone from Symantec confirm that this problem will be addressed in a future patch.

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Anyone from Symantec reading this forum.

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Absolutely YES -- and when they post their names are in red.

But even if they have not posted in this thread the OFFLINE problem is being investigated as I know from personal contact since I experience it.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I just really wish they could speed it up a little more...
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

They do have a team on it .....

For me it is intermittent so it's difficult to say whether this change or that one has made a difference.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Thanks for your feedback. We're working with customers through Private Message to help identify the cause of this issue, and we’ll post an update shortly.
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I have an issue of my spell checker being changed to french in Outlook express 6!! Would that be caused By NIS2010 as well?? I can't find how to change it back (I have Looked) I did install Office home and student 2007 around the same time as NIS2010??....I can't spell at the best of times but adding French to my English is a nightmare....
Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

There is a spell checker in OE?? I learn something new every day... :D

Glad to hear that it's being worked on. 

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

More fodder...  I installed NIS 2010 on an XP PC over NIS 2009 and Outlook Express 6 now does Not check for new messages when the user Switches Identities.  Otherwise it seems to work okay.  In my case it does Not take the user offline as others have described, but it is a pain to say the least!!!  Turning the AntiSpam option to Off does not remedy the problem.
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Ah, c'mon guys.

It's been over a month.

Still no solution???

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I'm (and maybe others?) working like mad directly with Symantec on this since I have had it since ..... When?

We thought we had pinned it down to a registry entry and while that may well be what causes the Offline Flag we have not identified the trigger yet.

But believe me it's not for trying.

Hugh
Kudos1 Stats

Re: Problems with Outlook Express 6 and "working online/offline" error

Please try following workaround

1. open Registry Editor by Start->Run, type regedit

2. Under HKEY_USERS, there are several users right there, we'll need to repeat the following steps for every user.  Take .DEFAULT as example

    2a. under the user key, expand to Software\Microsoft\Windows\CurrentVersion\InternetSettings

    2b. If you see the value GlobalUserOffline on the right panel of the window, select and delete it by pressing Del key

3. After you've removed the key for all users, Reboot

We're still working to find out when and by whom the value is added/modified.  Meanwhile, you can use this workaround to keep your daily work more smooth.  Thanks.

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Hey ax!

That didn't do anything. I didn't had the value in the .default user, but in one of the S-1-5-XX - deleted it, rebooted - still the same. 

One ID is offline when the other is online and OE doesn't save the "check for new mails at start" value.

I set the checkbox, save it, change the ID and it's gone... 

Message Edited by Sphynx on 10-17-2009 12:43 AM
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Hi Sphynx,

ax may have left on vacation now but someone else will be following up and I certainly will be watching for that -- if nothing comes back I'll chase it up.

I have been working hard with ax on this problem and have been trying dealing with that GlobalUserOffline setting in the registry but:

a) after going through manually as specified by ax and finding nothing changed I used Edit / Find from the My Computer root of the registry and found 3 entries, not 2. This may be because I have two users and use Fast User Switching (actually I've just realized as I write that I have 4 users listed on the switch user screen since I have Guest showing and an additional stripped down of icons desktop for test purposes).

b) if I delete all settings and then start OE I sometimes do get the Working Offline flag set so it is not sticky for me.

I'm not quite clear from your reply whether you are saying that it worked initially and then returned (what I call not sticky) or what.

Perhaps you could amplify what you did and what happens. Do you have more than one user and do you use Fast User Switching or do you log off / log on when you switch users?

BTW If, when you search it stops with the Internet Settings folder open and that's when you see the GlobalUser Settings line over in the right pane, you right mouse click on the InternetSettings folder it brings up a context menu and you can Copy Path and Paste it into a text file and then paste here or keep it as a record of where the setting(s) were:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings (0)


HKEY_USERS\S-1-5-21-789336058-73586283-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings  (0)

The (0) at the end is inserted by me manually to reflect whether it was ON (1) or OFF (0)

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Holiday???!!!! Is the problem solved already?

Not sure what was unclear about my post - the instructions by ax didn't do anything. It didn't change anything at all. Could have probably opened the Texteditor and close it again, would have had the same effect.

What I did was:

1.) Navigated to HKEY_USERS/.DEFAUL/Software/Microsoft/Windows/CurrentVersion/InternetSettings and looked for the GlobalUserOffline value.

2.)  Didn't find it and hit the search

3.) Found it in one of the other users and deleted it.

4.) Continued search to make sure it's nowhere else.

5.) Rebooted

6.) Fired up OE to see if it helped. 

7.) Was disappointed cause it didn't. 

Not exactly sure what it would help to paste the regkey here:

was the same like yours
HKEY_USERS\S-1-5-21-789336058-73586283-839522115-1

003\Software\Microsoft\Windows\CurrentVersion\Internet Settings  (0)

except the number after the S-1-5-21 was different... and yes it was (0) :-) 

and it was ONLY there. 

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Hi - I'm new here but wanted to add my 2 cents.

I installed a new hard drive, Win XP and a clean installation of NIS 2010 a week ago.  I previously was running NIS2009.  I had the same problem when switching identities, OE would go offline and not remember my setting as far as sending/receiving on startup.

I too discovered this weekend that if I turn off the anti-spam OE no longer goes offline and works the way it did before I reinstalled everything.  I don't know if it I had it turned off in 2009 but never had a problem with that verison of NIS.

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

That does sound interesting -- I'll check that myself. Could you turn the Antispam back on just to see if it goes Offline again? ANd if it does, of course turn it back off again.

With me it is intermittent and does not occur every time I open OE

TIA

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

I turned Antispam back on under Network Settings, shut down OE and restarted it and when switching identies it went OFFLINE again and lost my Send/Receive email setting on startup !  Turned it back off and now OE working fine the way it's supposed to !  There's definately something flaky with the Antispam.

I'm leaving it off !

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error


fastgta wrote:

I turned Antispam back on under Network Settings, shut down OE and restarted it and when switching identies it went OFFLINE again and lost my Send/Receive email setting on startup !  Turned it back off and now OE working fine the way it's supposed to !  There's definately something flaky with the Antispam.

I'm leaving it off !


Thanks for retesting that. I've flagged the situation for attention and will PM the staffer who is looking after it while Ax is on vacation. Watch out for messages from names in red ... soon I hope.

Oh yes -- when you switch users do you log off / log on or do you use Fasst User Switching where WINKY + L allows you to switch without logging off? I do use FUS ....

Message Edited by huwyngr on 10-19-2009 04:33 PM
Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Guess you could say we use fast user switching.  We just go to File and then Switch Identity, choose the identity and click OK.  We only have one account set up on the PC.  Guess we trust each other enough and don't worry about logging off and the other logging on.  I've read/heard that can cause problems in Windows too.

I'm curious to see what the fix is going to be for this.  It was real frustrating for me because I just did a clean install of XP on a new hard drive, plus a fresh install on NIS2010, then this happened.  I started 2nd guessing myself trying to figure out what what wrong.

Thanks again !

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error


fastgta wrote:

Guess you could say we use fast user switching.  We just go to File and then Switch Identity, choose the identity and click OK.  We only have one account set up on the PC.  Guess we trust each other enough and don't worry about logging off and the other logging on.  I've read/heard that can cause problems in Windows too.

[ ... ]


Ah I misunderstood where you were switching. My PC is set up with two users so that we each have our own desktop and we open up OE within our own desktop. I first did this by accident <g> but it does mean that we can't see each other's email from our own desktops.

WIndows itself has the Fast User Switching as an option if you set up more than one user and if you have FUS then when you switch from one user to the other you do not log out / log in. Just log in the one time per user for the whole computer session.

You can of course still log one or both out if you want to but it is quite different to switching users within Outlook Express.

I hope we will hear some more before too long but intermittent faults are difficult to track down.

Hugh
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error


fastgta wrote:

Guess you could say we use fast user switching.  We just go to File and then Switch Identity, choose the identity and click OK.  We only have one account set up on the PC.  Guess we trust each other enough and don't worry about logging off and the other logging on.  I've read/heard that can cause problems in Windows too.


That is basically the same I could write, too. My girl has one and I got the other ID... only one user, but 2 IDs.

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

This just happened to me after the free upgrade to NIS 2010. The send/receive box is unchecked and I am offline. It only happens when  I change identities. If I turnoff Antispam it doesn't happen. There's something flakey in Antispam.

Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Yesterday I had a big problem with my mails and I used-recover outlook express inbox. Software helped me very easy for free and demonstrated retrieve separate files of eml format only, all of them will be placed to any folder upon your choice..
Message Edited by zlatan24 on 10-24-2009 04:47 AMMessage Edited by zlatan24 on 10-24-2009 04:47 AM[edit: Removed link per the Participation Guidelines and Terms of Service.]Message Edited by shannons on 10-24-2009 11:33 AM
Kudos0

Re: Problems with Outlook Express 6 and "working online/offline" error

Please add me to the list of those afflicted with the exact same issue. I reverted back to 2009 for a week and issue disappeared. Then bought a disc (first was upgrade), did a clean install of NIS and it is still doing it. Kinda like Vista. Let's see if we can go backwards for a while. Thanks for the Anti-Span fix although, I use mine. Maybe we could pay more for better programming. So far they said they will refund my money for the upgrade. Only way they are going to prioritize efforts is if they loose some more money.

Magnumpi

This thread is closed from further comment. Please visit the forum to start a new thread.