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Problems with Parenteral Control on Samsung devices using Android OS
I purchased the Norton Core last October. The main selling point was the parental controls. After some initial bumps in the road, it was working fine. Initially an X-box was the only managed device. Then added two Samsung devices (iPhone and iPad) with Android OS and only using wifi. These were added as managed devices under the same parenteral controls. Initially was able to manage these devices well (albeit with many notifications sent to me on the Norton Core app on my Apple iPhone). Told every parent I knew how GREAT the Norton Core router was. But, a few months ago I noticed that the parenteral controls stopped working on the two Android OS devices. Notifications stopped coming to my Apple iPhone and my two sons could use their Samsung iPhone and iPad any way they wanted to, without limits on time, and no cut-off at bed time. The X-box was still managed very well as it was before. Called technical support. After long conversations the problem was confirmed and had to advance to "level 2" (May 5th, 2018). Received a call back from level 2, reconfirmed the problem, were still unable find a solution, so it was referred to "engineering". Have rechecked on the case number twice in the last month. No solution yet as engineering is still working on the problem. Since parenteral controls are the main reason I purchased Norton Core, I am extremely disappointed and ceased recommending Norton Core to other parents. I wonder if other users are experiencing problems with parenteral controls on Android OS devices? I hope that engineering fixes this problem very soon!