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Kudos0

Problems persist with Norton WiFi Privacy

I downloaded the updated version of Norton WiFi privacy and it works until I log out or shut down my computer.  When I reboot it reverts back to the version of WiFi privacy that states "there is no internet connection."  I have uninstalled the program numerous times and downloaded it all over again to have it work, and then revert back again as soon as I sign off or shut down.  It's as though there is a shadow program that is not uninstalling.   I have used the "uninstall" in the control panel to uninstall.   have an HP laptop.  This is not happening on my desktop.

Replies

Kudos0

Re: Problems persist with Norton WiFi Privacy

What is the operating system on the laptop? If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

What version of Norton Wifi Privacy, NWP,  is getting installed? There was an update to version 1.5.0.214 that was supposed to help with this 'not internet connection' issue. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Problems persist with Norton WiFi Privacy

I am running Windows 10 on a HP laptop.  I have been downloading the updated version from my Norton account page, which works fine until I log out or shut down and restart, then it reverts back to the older version of Norton WiFi Privacy with the "no internet connection " problem.  If I uninstall and reinstall every day I do have the new version of WiFi Privacy working with internet connection.

Kudos0

Re: Problems persist with Norton WiFi Privacy

Will try disabling Fast Startup feature and get back with everyone.

Kudos0

Re: Problems persist with Norton WiFi Privacy

Disabling the Windows 10 Fast Startup feature in the control panel worked like a charm.  When I shut down and restarted it did not revert back to the old version.  Problem solved.  Thank you!!

Kudos0

Re: Problems persist with Norton WiFi Privacy

That would seem to explain what was happening. You may have installed the NWP update, but using Shutdown with Windows Fast Startup enabled would not actually give you a complete shutdown that would allow the NWP update to complete. So the next time you opened Windows, the older version of NWP was still on your system.

Glad you have things working again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Problems persist with Norton WiFi Privacy

When starting Wifi Privacy on my Windows 10 pc, get message that a newer version is available and will download. 

Download never happens. After I download from Norton.com and try to install, I receive message, "Norton WiFi Privacy is currently running. Please close it first." 

1- Find no way to close it

2- Cannot uninstall it because it is running

3- Have stopped it in Task Manager>Services, but this does nothing

What do I need to do?

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