• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Problems updating

I am trying to update my norton internet security yet it keeps telling I have incompatible software and I need to uninstall webroot. I have uninstalled webroot and keep getting this message. How can I update my software?

Replies

Kudos0

Re: Problems updating

Hello katierenee87 Did you follow these steps to remove Webroot from your MAC? This software seems to be a pain to completely get rid of. Follow the instructions in the article below and open a ticket with Apple support to completely get this removed. As a side note running more than once AV program on a system is never a good thing, however there are known exceptions that are compatible and work great. Malwarebytes is one of those which is compatible with Norton products.

https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/I-cannot-get-webroot-to-uninstall-from-my-mac/m-p/167977#M9453

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester