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Kudos0

Problems updating Norton Wifi Privacy

When starting Wifi Privacy on my Windows 10 pc, get message that a newer version is available and will download. 

Download never happens. After I download from Norton.com and try to install, I receive message, "Norton WiFi Privacy is currently running. Please close it first." 

1- Find no way to close it

2- Cannot uninstall it because it is running

3- Have stopped it in Task Manager>Services, but this does nothing

What do I need to do?

Replies

Kudos0

Re: Problems updating Norton Wifi Privacy

When you got the close it first message, was the NWP icon still in your system tray? Did you click on it to bring up the NWP window, then click on the gear icon, where you will see Quit Norton Wifi Privacy?

Try restarting your computer. If you use Windows 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.

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