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Kudos0

Problems verifying 2 webistes

Hello,

I am having the same problems verifying my websites www.airline-pilot-career-guide.com and www.essential-new-york-city-guide.com .

I have followed all the steps mentioned in the email and the ones posted here.  The verification files are saved on the root level of my sites and are visible to the public when checked.  However when I try to verify, it does not work. 

It appears numerous other people are having similar problems.  Is there a fix out there.  I need the grey question marks to turn into green checks soon.  Thanks

Randy

[edit: Modified subject to reflect moved post.]

Message Edited by shannons on 10-14-2009 08:26 AM

Replies

Kudos0

Re: Problems verifying 2 webistes

Hi Randy,

Just to double check. Did you download the authentication file from Safe Web as opposed to creating one from the email info?

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

Hi Phil_D

Thanks for the response.  I tried both methods with the same results.  After the file was added, i verified that it was visible to the public for each site.

Kudos0

Re: Problems verifying 2 webistes

Hi Randy,

What Site Building Program are you using? 

Can you actually view your remote site layout similar to this example and confirm that the nortonsw HTML file is properly placed?

Let me know. We may have to go the meta tag route.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

Hi Randy,

Since we may be "missing" each other here on the forums, I am going to post an alternate method for you without waiting for your reply to my previous post. Hopefully we can move this along quicker.

The file may or may not be properly placed in the Root Directory. Perhaps the Safe Web team will be able to see it.

Just to save time, let's also place your authentication code into a Meta Tag. I see you use a keywords Meta Tag on your site.

Using your site building program, edit the existing tag for keywords. Copy and paste the File Content from your email registration, (the very long alphanumeric code) at the end of your keywords. Be sure it is separated from the other entries with a comma.

Example: ....  Airline Pilot Career, becoming a pilot, life as a pilot,  zpd-4srd6_nros..............u30fm24fy       

(An example of the Norton SW File Content is in red text.)

Although this method will not allow for the automated verification, it should assist the Safe Web team in verifying your site.

Let me know when you have completed this step and I will check that the code is properly located.

I hope that helps.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

Hi Phil,

Sorry I keep missing you.  I am using a program called site build it.  The page tree looks like this. 

 

The instructions said to verify the page was viewable by clicking the following links.  They work when I try, but just can't be verified for some reason.  Here are the links for the two sites.


c)      Verify that the file is publicly available at:

http://airline-pilot-career-guide.com/nortonsw_950d72a0-8cee-0.html

c)      Verify that the file is publicly available at:

http://essential-new-york-city-guide.com/nortonsw_d1bec4b0-87f7-0.html

I just saw your second post and will respond to that in a second.  Thanks for your help.

I will be online untill about 3pm eastern today.  I will check back for messages periodicaly throughout the day.

[edit: Removed broken images.]

Message Edited by shannons on 10-30-2009 07:15 AM
Kudos0

Re: Problems verifying 2 webistes

Phil,

I just built a separate page for each website with the sitebuilder and put a metatag in named Keywords2 with the file content for each tag inserted as requested. 

The normal place to enter keywords in the site builder program is not long enough to accomodate the full file content so i had to manually add a second tag.

the page names are www.essentialnewyorkcityguide.com/norton.html and

www.airlinepilotcareerguide.com/norton.html 

I added them at about 10:45 eastern today.  Using the sitebuilder to make a page could take 10 minutes to several hours before the pages are available to view. 

Kudos0

Re: Problems verifying 2 webistes

Hi Randy,

Generally Safe Web likes to see the code on your home page.

Can you add the authentication code to the existing keywords meta tag on your home page?

I'll be off line for a number of hours, but I'll check back and see how things are going.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

Hi Phil,

I can't add it to the keywords meta tag on the homepage as it is automated through the sitebuilder and does not allow entries long enough to accomodate the file code.  

I can add a manual meta tag but it will have to have a different name.  I will use keywords2 as the metatag name and add the tag to the homepage.  

Just out of curiousity, why doesn't the normal method of adding a file to the root directory work?

Thanks for the quick response.

Randy

Kudos0

Re: Problems verifying 2 webistes

Hi Phil,

I just realized something that might help.  The actual website names are essential-new-york-city-guide.com and airline-pilot-career-guide.com (with hyphens).  

essentialnewyorkcityguide.com and airlinepilotcareerguide.com forward to their respective counterparts.  Is it possible that the verification system is thrown off by this.

Thanks

Randy

Kudos1 Stats

Re: Problems verifying 2 webistes

Hi Randy,

Yes, you have discovered the problem.

If the nortonsw HTML was uploaded to the Root Directory of essential-new-york-city-guide and also to airline-pilot-career-guide, then the authentication process will want to verify at those locations.  The URLs essentialnewyorkcityguide and airlinepilotcareerguide are different addresses and even though they point to their respective counterparts, the automated verification process cannot locate the nortonsw files there because they do not exist at those addresses.

I see that you have added a new "Keywords2" meta tag to each site, but  the tags are outside the head section of your page. Meta tags should be contained between  <head> and </head> . See if you can locate the Keywords2 tags to the head section.

Also, on airline-pilot-career-guide, the authentication code is duplicated as text outside the meta tag and is publicly visible at the top of your home page. The duplicated code placed outside the meta tag and contained between <P><p>  and  </p> should be removed.

Lastly, which addresses were these authentication codes registered to - the actual structured sites or the forwarded sites?

I look forward to hearing back from you.

Thanks!

[edit: content]

Message Edited by Phil_D on 10-31-2009 02:03 AM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

Hi Phil,

The actual sites are www.essential-new-york-city-guide.com and www.airline-pilot-career-guide.com and are the ones registered with norton safeweb for authentication.

essentialnewyorkcityguide.com and airlinepilotcareerguide.com just forward to the actual sites above.

About the meta tag in the <head>.  The only access I have to that in the site builder is the keywords, description, and page title fields.  The program limits the length of each field and they are too small for this.

The page title and description are full and i do not want to replace active keywords with a metatag on the homepage.  

Maybe we can figure out why the file in the root is not working. 

In any case, if you can see i added the keywords2 metatag to the body with the appropriate code,  can that suffice to show I own the sites?

Kudos2 Stats

Re: Problems verifying 2 webistes

Hello Randy,

I think part of the issue here may be the inconsistent use of the same URL throughout the verification process since you have a structured physical site and a forwarded address.

Taking one of your domain names as an example, since essential-new-york-city-guide is the actual website, this URL should be the sole address used for the verification process from start to finish.

In other words:

1) If you registered as the site owner for essential-new-york-city-guide, then:

2) The authentication file is assigned to essential-new-york-city-guide , therefore:

3) The HTML file must be uploaded to the Root Directory of essential-new-york-city-guide.

4) Verification of site ownership will only be for essential-new-york-city-guide.

If at any point in this process, you have substituted essentialnewyorkcityguide (the forwarded site), then the verification will fail.

Can you confirm that you have used the actual website address throughout all steps?

I hope I have not confused the matter further, but let's try to get the "main sites" verified and then move on to the issue of the forwarded domain names.

[edit: grammar]

Message Edited by Phil_D on 11-04-2009 04:53 PM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

That sounds good.

everything is set up for the main web sites now.  what do I need to do to get verified?

Thanks

Randy

Kudos0

Re: Problems verifying 2 webistes

I confirm that i used the main websites for all steps.  After that didn't work, I added the forwarded sites and tried them too. 

But the files, and later meta tags, were only added to the main sites and those are the ones I have been trying to verify.

Randy

Kudos0

Re: Problems verifying 2 webistes

Randy,

I will inform the Safe Web team that you have added a Meta Tag outside of the head section of your home page.

Please allow them a day or two to respond back to you in this thread.

[edit: content]

Message Edited by Phil_D on 11-04-2009 05:39 PM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

Thank you for your help and patience Phil.

Randy

Kudos0

Re: Problems verifying 2 webistes

My pleasure, Randy!
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Problems verifying 2 webistes

Hi Randy,

Thanks for adding the auth code in a meta tag on your sites.

We have verified owership of your sites 'essential-new-york-city-guide.com' and 'airline-pilot-career-guide.com' and queued them for analysis.

They should get rated shortly on 'safeweb.norton.com'.

Nithya 

Kudos0

Re: Problems verifying 2 webistes

Moved to own thread for better exposure.

This thread is closed from further comment. Please visit the forum to start a new thread.