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Processing Unresolved Risks
I just ran a full scan on my Mac. Norton indicated 14 issues found. All of them were located on the backup drive. The Virus scan results indicate they are all viruses (JS.Downloader x 4; Trojan.Gen.NPE x 3; JS.Nemucod x 5; Trojan.Gen.6 x 1; JS.Downloader.D x 2).
Virus scan results indicate that Norton cannot delete the items, cannot report them, and cannot quarantine them, so they appear in the Unresolved Risks window of Security History.
I searched the file path indicated in the Unresolved Risks window to look for the files in the backup drive, and on the hard drive to see if I could locate the original offending downloads, but I could not find either.
I tried to export all the items from Unresolved Risks to Quarantine, but the Export function does not work. I also could not print the list of Unresolved Risks.
- How can I delete these items or at least move them over to quarantine?
- Does placing the items in Unresolved Risks remove them from their previous location?
- Do items in the Unresolved Risks window continue to pose a threat?
- Why won't the Export and Print functions work?