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Kudos0

Product Already Installed at boot time

After upgrading from Norton Internet Security to Norton 360 I receive a message at boot time saying "product is already installed". 

I've examined areas that I know about to see if there are any residual statements that would cauase this.

OS is Windows 10, version 1903, build 18362.239

Any help gratefully appreciated,

Lloyd

File Attachment: 
Labels: Norton 360

Replies

Kudos0

Re: Product Already Installed at boot time

Hi, Lloyd. Have you restarted, and have you run Live Update manually until no more are found ?

Doing both usually fixes any issues.

Also, you can go to the main UI > Settings > Administrative Settings and turn off any unwanted notifications.

That should help, too.

Windows 10 Home X 64
Accepted Solution
Kudos0

Re: Product Already Installed at boot time

Unfortunately, this did not correct the issue.  I ended up using the Norton Remove and Reinstall tool to correct the issue.  I now am able to boot the computer without Norton 360 thinking it's not installed.

Thank you for your interest.

Kudos0

Re: Product Already Installed at boot time

Glad you got a fix. The NRRT will usually work if nothing else does !

Windows 10 Home X 64