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Kudos0

"product installer encountered an error"- free trial download

I used to have Norton 360 on all our computers. It recently expired. So decided to start again. Well I wanted to test the new software with the free 30 day trial download. It works well on our Windows 8 laptop. However I cannot get it to install on my Windows 7, 64 bit, desktop. I downloaded the software but after clicking it to run, within 10 seconds it says "Norton product installer encountered an error."

After researching I have cleaned out my system of all previous Norton Products. I ran malwarebytes, adwcleaner and tried it again. No issues came up and it still wont install. I read about Norton power eraser and ran that. No issues showed up. It still wont install and fails again.

If I cant get it to load on my desktop I cant buy the NIS and will have to move on. Can someone please help?

Replies

Kudos0

Re: "product installer encountered an error"- free trial download

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: "product installer encountered an error"- free trial download

Hello

You are only allowed 1 use of the trial product for your account. That was why it probably didn't work.  If you want NIS, then just substitute nis instead of ns. I doubt if the error was because of malware.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: "product installer encountered an error"- free trial download

Hi @ljarowski,

Kindly let us know if you are still facing this issue.

Thanks, Kumar

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