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Kudos0

PRODUCT KEY IS NOT ACCEPTED

I purchased a Norton 360 antivirus (3 pcs) a couple of days ago.. I enter the product key and it does not accept it.. My previous antivirus is the Norton Premium 360 (again for 3 pcs) which expires in 1 day.. The same purchased antivirus has been installed successfully on 2 other computers.. Please advise as I will not be protected as of tomorrow.

Please advise as soon as possible.

Thank you in advance,

Sandie

Replies

Kudos0

Re: PRODUCT KEY IS NOT ACCEPTED

 My previous antivirus is the Norton Premium 360 (again for 3 pcs) which expires in 1 day.. The same purchased antivirus has been installed successfully on 2 other computers

Just checking one obvious thing to make sure. The Key you are using is definitely for the Premium version? 

Where did you purchase on line -- did you buy an actual product and use the key that comes with it or that is emailed when you buy a download version? Did you buy from an authorized Norton distributor like the big stores or Amazon?

Or did you buy the product on line or just the key from sources like eBay?

If the latter then it is possible you bought a copy of which the seller had already used one key although I think that should set up a flag if it were already activated or if you did.

Anyway the best way to deal with subscription / activation problems is to contact the Norton OnLine Support Team and the best way is using the CHAT route that uses your computer keyboard not the phone.

Here's a link that will get you there:  Norton Chat Support 

Let us know about my questions or if you use the CHAT route how you get on.

Hugh
Kudos0

Re: PRODUCT KEY IS NOT ACCEPTED

Hello Sandie

If you have currently N360 premium and you just bought N360 and not the Premium version, then the key won't work because they are 2 different products. If you now will have the N360 program, you will have to uninstall the N360 Premium and install the N360 program and then your new key will work. If you use the Backup feature, be sure you have backed up the backup and also backup the identity Safe if you use that.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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