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Kudos0

Product Scam - does not work and does not perform as sold

This product is a scam.  I pre-ordered and when the core arrived it was not functional out of the box.  Multiple hours long sessions with tech support just to find out you still require a router or the core will not work. 

Strongly do not recommend this product to anyone.

Was told that I was unable to return since it was opened so its collecting dust in the bottom of my trash bin.  

Replies

Kudos0

Re: Product Scam - does not work and does not perform as sold

Norton Core User Guide
ftp://ftp.symantec.com/public/english_us_canada/products/norton_core_router/manuals/NortonCore_UG.pdf 

Norton Core Wifi Router

  • If you purchased a Norton Core WiFi Router from Norton.com, you are eligible for a refund if your request is made within 30 days of the date you received your shipment. See the Money Back Guarantee Section of your Norton License Agreement for specific details on how to initiate the return and refund, or contact Norton Support.

  • If your Norton Core Wifi Router is defective or does not work and this occurs within either 1) 1 year from the date of original shipment if you purchased via Norton.com, or 2) 1 year from your original retail purchase date if you purchased from a Symantec authorized reseller, then please refer to the Limited Hardware Warranty for possible remediation.

  • If your subscription to Norton Core Security Plus has automatically renewed and you contact us within 14 days of your first monthly subscription charge, then you are eligible for a refund limited to the first month's subscription charge only. There will be no refunds given on subsequent paid renewal months on a monthly subscription.

  • Please note that your refund eligibility may differ when purchased from or billed through a third party (e.g. service provider, reseller, retailer, vendor, etc.). If you purchased the Norton Core WiFi Router from a third party, any return should be made to the place of purchase within the terms of its refund policy.

Please don't hesitate to contact Norton Support for assistance. It is the fastest way to request a refund through.  Chat with Official Norton Support

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023

Request Refund

Read the Norton return and cancellation policies to know your eligibility.

Request refund for Norton Core - US only Request refund for Norton Security subscription - Global

https://support.norton.com/sp/en/us/home/current/solutions/kb20100111150039

Chat with Official Norton Support

Kudos0

Re: Product Scam - does not work and does not perform as sold

@Dave44 - I'm sorry for the frustrating situation. I've asked our team to reach out to you about this situation to resolve it. If you don't hear back by early next week, please contact me directly (address on my profile). Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Product Scam - does not work and does not perform as sold

AFAIK

The only reason you would need to have another router is if you use a DSL internet connection with PPPOE.

Things happen. Export/Backup your Norton Password Manager data.

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