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Product Update: Norton product support for El Capitan - OS X 10.11

I wanted to share an update that we have released as product patch to support for the Norton Security (NS), Norton 360 Multi-Device (Norton 360 MD), Norton Internet Security (NIS) and Norton AntiVirus (NAV) for Mac client for support Apple's El Capitan OS X 10.11 release.  This product patch is released two days ahead of El Capitan availability on September 30th. 

The client update is already available for all our products. There is no action needed on your side. Clients will be automatically updated but will require that you restart your machine. We highly recommend that you restart your machine so updates take effect and you stay protected. If you are a new user and would like to try Norton Security, you can download it from http://www.norton.com/setup. Release Summary for Norton Security OS X version 6.4 can be found here https://community.norton.com/en/forums/product-update-norton-security-support-el-capitan-os-x-1011

Product update released today updates the following Norton product lines:

  • NS 6.3: your client is automatically updated to NS 6.4 so NO action is required on your end. Product notification will ask you to restart your machine so we recommend you restart your machine right away to stay protected.  
  • NIS 5.7 or Norton 360MD : your client is automatically updated to NIS 5.8 so NO action is required on your end. Product notification will ask you to restart your machine so we recommend you restart your machine right away to stay protected.  
  • NAV 12.7: your client is automatically updated to NAV 12.8 so NO action is required on your end. Product notification will ask you to restart your machine so we recommend you restart your machine right away to stay protected.  

IMPORTANT NOTE 

For users who have already upgraded to OS X 10.11 we have discovered an issue with Internet connectivity due to an issue in the current OS X Norton Security client 6.3. This is a known issue and tracked in forum issue (https://community.norton.com/en/comment/6652181#comment-6652181). If you are affected by this, then you will need to take the following steps now the 6.4 patch updater has been released

  1. Open Norton Security (6.3) => Advanced => Firewall => Connection Blocking => Turn OFF. 
  2. Reboot the computer. 

Run LiveUpdate as to fetch the latest product.

We hope you enjoy the seamless upgrade to our latest versions our product. Enjoy and let us know if you encounter any issues.