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Kudos0

Protection Updates From Server Taking Too Long To Be Current

Since latest patch 22.7.0.76 Norton Security protection updates are not registering as current but still the previous day for most of the day when Symantec's webpage says current ones (today) are available. It is taking early to late in the evening before there are new definitions registering protection updates as current . At time of posting this in the UK it is 21:50 and site says definitions for traditional antivirus for 7/1/2016  are available but my Norton is still saying updates for 6/30/2016 and reports when using Liveupdate that ii is  fully updated.

Diagnostics report no problems so if it's a server issue  SORT IT OUT SYMANTEC !

Labels: LiveUpdate

Replies

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

  My Norton product looks different
...> my v22 main window shows Protection Updates: 06/30/2016
Norton main window will show either 1) "Current" or 2) "Date"
1) "Current" infers that user side is in sync with Norton side.  The date inferred by "Current" is the release date for current set.
2) "Date" infers that user side is pending sync with Norton side.  The date inferred by "Date" is the release date for prior set.
At any time protection is as up-to-date as possible with available data user side and Norton side.  
Regardless of whether item is local detect, Norton v22 initiates cloud lookup, and merges the results.
(this space reserved for Total Cloud Protection doc)

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

That Protection Update status is looking at the name (date) on the SDS Definition file.

Here is a link to the list of updates and the Certified Updates are released through Live Update. Rapid Release is the latest but I don't know the process that Norton is using with those. I assume they do a certification on those to prevent any errors before release to the consumer.  I have 20160701.036 as of this morning so Norton reports 7/1/2016.

http://www.symantec.com/security_response/definitions/certified/

Jim

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

I just saw on the site I linked and they just Certified 20160702.006 so it should show up in LU in a short time.

Jim

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

Only took 3 hrs from the Certified release until LU sent it out.

I guess these SDS definition aren't very important.

Jim

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

Here is interesting read on the ways Symantec products function.

Still not clear on the SDS Definition purpose. Still digging.

http://www.symantec.com/theme/star

Jim

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

Kudos1 Stats

Re: Protection Updates From Server Taking Too Long To Be Current

“Antivirus is just a small slice of the protection Norton security provides,” Reynolds says. “Yes, it’s definitely important, but it’s less than half of what we do.”

One of the biggest challenges of the antivirus approach is the need to continuously update definitions. Computer viruses, just like biological ones, mutate quickly to avoid the systems designed to keep them out. The old way to deal with that was to put a team of definition writers on the case. They would write new and updated definitions designed to catch newer viruses and mutations of older ones, and then those definitions would be pushed out to millions of computers worldwide.

But there are challenges with that approach. For one thing, it’s inefficient to force users to download all that data on a regular basis. For another, it’s possible that some users might not be getting those updates, without even knowing they’re missing anything.

That’s why Norton takes a cloud-based approach to antivirus.

“With the cloud intelligence we’ve added, we can publish new virus definitions and have them available to our customer-base immediately, rather than waiting minutes or hours for those definitions to be pushed out to our users,” Blake says.

So from what I assume is the SDS Definitions in the Rapid Release are published to the Cloud and the Certified are pushed through Live Update to the consumer which is why there is a delay before we see them on our systems. From what I see Rapid Release version run about every hour and a half but Certified only once or twice a day. It makes sense if my assumption is correct. Also all the other protection is in play also. 

It seams that "Protection Updates: Current" is a little misleading if it is just checking the date of the SDS Definitions as there are a bunch of other definition type updates that get updated more often.

It's been a fun exercise trying to get my head around this and I think I got it now.

No Worries Mate (No I am not from Australia - I just like that expression)

Jim

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

Hi PhoneMan and bjm_, 

I just spent time reading some older threads on various Norton products for this issue.  Today is 12/28/16 in the US.  Earlier this morning around 5:30am ET, LiveUpdate ran but the current protected date showed 12/26.  I can't seem to tell what was updated except the number of updates.  Then I manually ran LiveUpdate around 11:15am ET and the current protected date changed to yesterday, 12/27.  

Trying to understand so please excuse if this has been somewhat clarified already...

Are the certified updates the ones that seem to show an "older" date like a few days ago but that there also exist some cloud updates that LiveUpdate is pushing daily?  

It seems that in fact the system is keeping itself up to date but many users seem to not really like the date showing on the main "home" screen as being a day or 2 behind.  If it's a day and it's accounting for GMT or something, fine.  But why would the computer show 2 days ago?  That looks "scary" even if the history shows it was updated this morning at 5:30am ET automatically.

Seems like it would be fixed if they just added another date to the home screen so both types of updates are being tracked.  I think general users tend to be put off by the fact it looks like their antivirus software isn't keeping up with security patches.

Seems like kicking a dead horse after a couple of years of posts but people continue to have this question.  

Any way to tell if Norton is thinking about any kind of program feature enhancement to take care of this?  Or is just a "deal with it" sort of thing?  

I realize this thread is older but it's the same issue I'm encountering today, many months later.  Thanks for any replies.  

Kelly

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

Kudos1 Stats

Re: Protection Updates From Server Taking Too Long To Be Current

@kelzipan: You are not alone. Please be patient while Symantec is investigating the issue. For related discussions and info, plz read this post. Thx :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

Thanks for the reply. I will follow that post.

Kudos0

Re: Protection Updates From Server Taking Too Long To Be Current

Hello

The Automatic Live Updates of SDS definitions has started again. I received 1 about 6 or 7 hours ago and then the Idle Quick Scan ran.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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