• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Purge didn't work

I had online backup problems and tried to purge files and didn't work. Now my storage shows 54% full and I know it shouldn't be that full. How can I get it totally cleaned out or reset??

Replies

Kudos0

Re: Purge didn't work

I had online backup problems and tried to purge files and didn't work. Now my storage shows 54% full and I know it shouldn't be that full. How can I get it totally cleaned out or reset??

Kudos0

Re: Purge didn't work

Hello Todd

Send me a private message containing your Norton account email address requesting to have your quota checked. There is a likely chance its just off and you don't need to purge anything. If I see otherwise I can let you know the next best step.

Please ensure to not share the email via the public forum for your security.

This thread is closed from further comment. Please visit the forum to start a new thread.