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Kudos0

Purge has been in progress for 4 hours

I'm trying to purge some old backups (re previous posting). I submitted a purge at 4pm this afternoon, it is now 8:30pm and it is still showing a status of in progress. This happened before, I called and it took them 4 days and hours on the phone to resolve. Please help!

Thanks :)

Replies

Kudos0

Re: Purge has been in progress for 4 hours

I'm trying to purge some old backups (re previous posting). I submitted a purge at 4pm this afternoon, it is now 8:30pm and it is still showing a status of in progress. This happened before, I called and it took them 4 days and hours on the phone to resolve. Please help!

Thanks :)

Kudos0

Re: Purge has been in progress for 4 hours

To resolve your current issue, just click "remove a computer", then "remove" for the computer you want to remove and then reinstall the software on that computer. Also, I don't know how many files you are trying to purge, but I have found it is better to purge files one-at-a-time. It may take longer but it's worth it. Lastly (you may have done this, but if not, it's too late this time around), I suggest printing the list of things you want backed up.

Kudos0

Re: Purge has been in progress for 4 hours

That is one way you can do it. Keep in mind though that if you remove the entire Computer you will no longer have access to the older backup sets.

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