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Kudos0

PW Mgr endless cycle of login fails, iPhone 7

Hi, I have PW Mgr on 4 devices, PC (Win7 w/Chrome, Firefox and of course IE), iPhone 7+, iPad Air and iPhone 7. Until a few weeks ago they all sync together fine. Now the iPhone 7 is no longer in sync. Devices sync pw's created on the PC, but not the i7. PW's created on i7 are not sent to the other devices.

I have deleted and reinstalled the app from the Apple App store. Now I can no longer log into the app on i7. I have deleted and reset my i7 as a new device and installed the app first and still not able to login.  When I attempt to login, I receive the SMS code and when entered, I am sent right back to the Enter Email/PW start screen.  I can log in and access my account and vault on all other devices except the i7.

Need your fix as I am unable to login to the app on my i7.

Thanks.

Replies

Kudos0

Re: PW Mgr endless cycle of login fails, iPhone 7

Hello Lew. There are several other threads here in different areas concerning issues with password manager on a number of browsers and different OS's. I will add your thread to the inquiry that was presented to the dev team. Hoping we ALL can get a fix for things sooner than later. Happy new year.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: PW Mgr endless cycle of login fails, iPhone 7

Hello

Have you restarted the phones?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: PW Mgr endless cycle of login fails, iPhone 7

Hi, yes, umpteen times I have restarted the phone and as mentioned, I have deleted and reset my i7.

Kudos0

Re: PW Mgr endless cycle of login fails, iPhone 7

Lew. Check the permissions setting for the PWM app. Some users I assist locally have seen those change and affect their use of some apps.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: PW Mgr endless cycle of login fails, iPhone 7

I don't know what caused this or what really fixed it, but the battery died and after recharging it worked. It let me sign in. I had turned the phone completely off several times. I can't explain this. It is in sync now with all devices.
Kudos0

Re: PW Mgr endless cycle of login fails, iPhone 7

Hello

Were you using an Admin Account?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: PW Mgr endless cycle of login fails, iPhone 7

Hello Lew. Glad hearing you have a solution. Clearing system cache sometimes fixes things nothing else will. Let us know if the problem reappears. We will assist further.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00

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