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Kudos0

Quarantined

Hi everyone OK .I for 3days now have been having  crashes, once  an hour I get a message  when i just checked the details it state that  W32GenericEnistery.b0a91.w  had quarantined a file from norton 360, path  C:\Windows\Temp\tmp18\C1Bw  I  really am not sure what that all means but I would like to stop it   HELP can I shut down Immunet and why does it think my norton temp files are a threat.

hoping 4 a fix

360circled

Replies

Kudos0

Re: Quarantined

Hi everyone OK .I for 3days now have been having  crashes, once  an hour I get a message  when i just checked the details it state that  W32GenericEnistery.b0a91.w  had quarantined a file from norton 360, path  C:\Windows\Temp\tmp18\C1Bw  I  really am not sure what that all means but I would like to stop it   HELP can I shut down Immunet and why does it think my norton temp files are a threat.

hoping 4 a fix

360circled

Kudos1 Stats

Re: Quarantined

Hi 360circled,

If you have Avast and Norton Installed then you need to remove Avast.  Here is a link to their tool - http://www.avast.com/uninstall-utility.  You should not have two real time security products installed at the same time.

After you have unistalled Avast,  reboot and run a Full System Scan with N360.  Let us know how you get on.

Thanks,  Dave.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Quarantined

thnx very much

newbie 360circled

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